Inside Sales Representative

Expectations

• Adhere to Cleveland Browns organization policies and procedures


• Act as a role model within and outside the Cleveland Browns organization


• Perform duties as workload necessitates


• Demonstrate flexible and efficient time management skills with the ability to prioritize workload


• Meet department productivity standards

Essential Duties and Responsibilities

• Contact current and past customers and qualified sales leads to generate new sales


• Ability to sell and up-sell, including but not limited to: Season Tickets, Premium Hospitality, Suites, Group Tickets etc.


• Responsible for working on a computerized ticketing system


• Handle all facets of work associated with incoming customer inquiries for Cleveland Browns season ticket sales


• Perform other duties as assigned

Required Experience and Skills

• Bachelor's Degree


• Strong customer service focus: project positive, helpful attitude and willingness to go above and beyond


• Excellent communication skills (verbal and written) and active listening skills


• Must be proficient in data entry and detail oriented


• Flexibility to work shifts that include evenings and weekends


• Ability to work well within a team environment, yet comfortable completing tasks independently


• Self-starter with the ability to be creative within a structured environment


• Must be computer literate with knowledge of Microsoft Office applications (Word, Excel, Outlook) and demonstrate proficiency utilizing the Internet


• Must have excellent communication skills, good grammar, voice and diction


• Must have strong interpersonal skills and a team oriented spirit to provide exceptional service to our Browns fans


• Ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment

Physical Demands

• While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment

• Work is normally performed in a typical interior/office work environment however employee will have "game-day" responsibilities.