Inside Sales Representative

Title: Inside Sales Representative

Reports to: Director of Business Development.

Location: Charlotte, NC (In-Office)

About the role
Vital Records Control is a rapidly growing national company, and our momentum starts with our sales team. We’re adding driven inside sales professionals who own a territory, manage an active pipeline, and close business. You’ll combine disciplined daily execution with a team-first mindset to consistently hit and exceed targets.
This is a quota-carrying role for professionals who show up every day, compete hard, and win the right way.
What you’ll do

• Prospect, qualify, and close: build and manage a healthy pipeline of new and existing accounts; run discovery, deliver proposals, negotiate, and close to weekly, monthly, and annual quotas.
• Own your territory plan: analyze funnel metrics, prioritize high-probability opportunities, and adjust tactics based on prospect and client feedback.
• Deliver consistent activity: manage inbound leads, perform scheduled outbound outreach, set appointments, and follow up on time—every time.
• Be the product expert: master our shred-services portfolio to create compelling solutions, handle objections, and position clear value.
• Partner to win: collaborate with outside sales, operations, and customer service to ensure smooth implementations and exceptional client experience.
• Use the CRM rigorously: document activity, forecast accurately, and maintain up-to-date opportunity records.
• Protect relationships: address escalations professionally and resolve issues quickly with leadership support.

What success looks like

• You meet or exceed activity and revenue quotas consistently.
• Your pipeline coverage and forecast accuracy are reliable.
• You contribute positively to team culture and help others succeed.
• Clients cite you for responsiveness, clarity, and follow-through.

 
What you bring

• 2+ years in a quota-carrying inside sales or account management role (prospecting through close).
• Proven track record of meeting/exceeding sales targets.
• Excellent communication, consultative selling, objection handling, and presentation skills.
• Strong organization and time management; disciplined use of CRM and sales tools.
• High personal integrity and professionalism; team-first attitude.
• Competitive drive with coachability and resilience—former team athletes often excel in this role.

Reliability and work standards

• Full-time, on-site/office-based role with consistent 40-hour work weeks.
• Reliable daily attendance and punctuality required to serve customers and support team coverage.
• Maintains focus, productivity, and responsiveness throughout the workday. 

Tools you’ll use

• Microsoft Office and CRM/sales management software (typing proficiency required).

Education

• High school diploma or equivalent required.

Compensation and growth

• Base salary plus uncapped commission; performance-based recognition and advancement opportunities.
• Training, coaching, and clear career paths for high performers.

How to stand out

• Share a brief example of exceeding quota, including your win plan and metrics.
• Note any team sports or competitive experiences that shaped your work ethic and resilience.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.