Inside Sales Representative

The Inside Sales Representative position serves as a revenue-generating function that bridges the gap between customer service, operations, technicians, comfort advisors, and leadership. Through structured follow-up, opportunity management, and customer engagement, the department creates additional revenue opportunities while improving customer experience. You have great communication and strong customer service skills.

• Recover missed revenue and follow up on technician recommendations.
• Develop and maintain strong relationships with existing and prospective customers.
• Maintain accurate customer records, notes and sales scheduling, within the company’s CRM
• Assist customers with product selection, specifications, pricing, and availability.
• Assist customers with financing applications
• Coordinate with multiple teams, trades and locations
• Track sales opportunities and keep customer records current.
• Meet or exceed established sales goals and performance targets.
• Support comfort advisors with customer follow-ups as needed
• Perform other duties as assigned.

• High school diploma or equivalent required; additional sales or business training preferred.
• Previous inside sales, customer service, or sales support experience preferred.
• Experience in a trade-related industry, such as electrical, HVAC, plumbing, construction, or industrial supply, is a plus.
• Strong communication, customer service, and relationship-building skills.
• Basic computer proficiency, including Microsoft Office and order management systems.
• Ability to multitask, prioritize workload, and work in a fast-paced environment.