Inside Sales Representative II

Join Rheem Northeast Distribution, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation!

With over 100 years of trusted service, Rheem Northeast Distribution has built a strong network across New Jersey, Connecticut and the New York City and Philadelphia metropolitan areas, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors and the multifamily industry.

At Rheem Northeast Distribution, we continue to operate with a small-company feel but with the resources and benefits of a large company - creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:

• Listening to Understand
• Contributing Respectfully
• Thinking Creatively
• Acting with Responsibility

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!

The Inside Sales Representative II serves as the primary point of contact for assigned accounts, delivering high-quality customer experience while driving sales growth and account development. This role builds and maintains strong customer relationships through proactive communication, professional service, and a solutions-oriented approach to ensure retention and revenue expansion. 

This position owns a portfolio of accounts, identifies growth opportunities, and executes disciplined follow-up strategies to drive pipeline activity and account performance. The role leverages CRM tools, collaborates cross-functionally, and supports operational excellence to ensure seamless order execution and customer satisfaction.

This position supports Rheem Northeast Distribution located in New Jersey. This is an on-site position, based at one of our offices in the area - exact location to be determined. 

• Serve as the primary point of contact for assigned accounts, delivering consistent, high-quality customer experience

• Build and maintain strong customer relationships to support retention and revenue growth

• Proactively follow up on customer needs, open orders, and outstanding issues

• Resolve customer concerns independently, escalating as needed

• Act as a liaison between customers and internal teams to ensure effective communication and resolution

• Provide accurate quotes, product recommendations, and order processing across multiple channels

• Manage order lifecycle activities including special orders, returns, credits, and warranty claims

• Communicate product availability, pricing, and timelines clearly to manage expectations

• Identify opportunities to upsell or cross-sell products to increase order value

• Ensure timely and accurate order fulfillment in coordination with operations

• Manage a portfolio of accounts with consistent outreach and engagement

• Identify growth opportunities, risks, and customer needs using CRM tools and sales data

• Execute structured follow-up strategies to drive pipeline and increase share of wallet

• Support pricing discussions and apply sales strategies to close opportunities

• Communicate product updates, programs, and insights to customers

• Partner with sales, operations, and leadership to support customer and business objectives

• Contribute to process improvements and operational efficiencies

• Support sales initiatives and provide insights on customer trends and opportunities

• Participate in ongoing product and sales training

• Maintain compliance with company policies, procedures, and safety standards

• Other duties as assigned

• Bachelor’s degree in related field highly preferred. High School Diploma or GED equivalent required

• 3+ years of HVAC industry or related experience

• 3+ years of sales, sales support, or related experience

• Experience working with order management systems or CRM systems

• Strong customer service skills and commitment to delivering exceptional customer experiences.

• Excellent verbal and written communication skills with the ability to clearly explain products and processes, negotiate, and resolve conflicts.

• Strong active listening skills and effective problem-solving skills with the ability to analyze complex situations, identify solutions, and take appropriate action.

• Knowledge in HVAC product offerings, equipment pairings, and technical terminology. 

• Strong sales acumen with demonstrated ability to grow accounts and drive revenue

• Knowledge of pricing strategies and business impact of margin decisions

• Ability to manage multiple priorities in a fast-paced environment with urgency and organization

• High level of accountability, ownership, and independent decision-making

• Strong collaboration skills with the ability to work cross-functionally

• Proficiency with ERP systems, CRM tools, and digital platforms

• Self-motivated, goal-oriented, and adaptable with a continuous learning mindset

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

• Adapting
• Business Understanding
• Collaborating
• Communicating Effectively
• Continuously Improving
• Customer-Orientation
• Developing Self
• Focusing on Results
• Influencing
• Managing Relationships
• Managing Work
• Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

The pay scale for this position $65,900- $113,940. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

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