Inside Sales Representative (SDKY)

The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the “Best Value” supplier in the industry.  

Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description – other tasks may be assigned and expected to be performed.

• Quotes price and delivery on list and discount items
• Essential role in made to order (MTO) quotations to provide accurate and timely replies to customers 
• Provides technical information to customers through product knowledge or in concert with designated design/application engineer(s)
• Process orders through production to ensure timely completion
• Alerts customers of order delays when required
• Determines actions to solve customer issues including RGA’s, breakdowns, expedites, etc 
• Understands requirements and follows ISO procedure
• Contributes to the continuous improvement process 
• Supports and follows all safety policies and procedures
• Builds working relationships with internal and external customers     
• Understands, responds and supports fostering good customer/supplier relations
• Exhibits a sense of urgency to get the job completed
• Supports complex customers’ needs/requests
• Exhibits required in-depth job knowledge and skills
• Able to solve problems and determine a course of action
• Troubleshoots and anticipates problems
• Has the ability to influence others in the work group
• Exhibits self-discipline with ability to manage the job
• Can prioritize work and coordinate with others 
• Fosters a team environment

• Minimum requirement – High School Diploma or equivalent experience
• 2 to 3-years customer service/sales related experience
• Proficient computer skills
• Excellent verbal and written communication skills  
• Good mathematical skills; able to reason and calculate equations  
• Ability to input to and retrieve from computer based software programs
• Ability to read and understand blueprints  
• Ability to spell, type, and read at an average speed  
• Must be accurate and exhibit diplomacy and tact in dealing with others

Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability

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