Inside Sales Representative - SMB

Great people. Greater business impact.

About CAI

CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with greater clarity and control. Our people bring structure to complexity by replacing fragmented, paper-based processes with connected digital workflows that improve visibility, compliance, and decision-making in real industrial environments. With 45+ years of experience and a presence across 10+ countries, CAI combines deep industry understanding with practical technology. Our team consists of ~800 employees worldwide who work across 15 core industries and support 5,000+ customers, guided by sound judgment, long-term thinking, and outcomes that endure.

CAI Business Units and the Markets We Serve

CAI Software is organized into three business units - Graphic Communications, Process Manufacturing, and Discrete Manufacturing – aligned to the markets we serve. This structure allows our teams to stay close to customer needs while operating with the scale and support of a global software company.

Process Manufacturing is hiring for an Inside Sales Representative, to extend our customer reach across the printing industry within the Small to Medium sized Business market. These reps are responsible for maintaining a routine call frequency into their prospect and customer bases to establish and strengthen trustworthy relationships with decision-makers and business owners. Reps must be able to provide high-value-add to our customer base by selling Graphic Communications’ Print MIS and Web-to-Print solutions and services to extend product life cycles, provide additional product functionality and benefits, advance the desired state of customer workflows while constantly challenging executives to make additional improvements to their business.

Position Duties

• Consistently exceed quarterly and annual sales targets as an individual contributor


• Own the full sales cycle, from lead qualification through contract close


• Develop and execute account strategies to drive growth across assigned territory


• Establish and maintain long-term, trusted advisor relationships with new and existing clients


• Partner with sales and marketing teams to uncover upsell and cross-sell opportunities within accounts


• Research target companies and decision-makers to generate and qualify new sales opportunities


• Deliver compelling, value-focused product demonstrations to prospective users


• Negotiate pricing, terms, and conditions within approval guidelines to maximize deal value


• Leverage Salesforce.com and other sales tools to provide accurate sales forecasts and pipeline reports to leadership

Position Requirements

• 3–5 years of software or technology sales experience


• Solid understanding of enterprise business systems (e.g., MIS, ERP, MES)


• Ability to maintain a strong external outboud phone call and email outreach 


• Strong consultative selling skills and sound business acumen


• Proven ability to manage a high volume of transactions while maintaining productivity


• Exceptional presentation, communication, and customer engagement skills


• Experience working independently and collaboratively across teams in a remote environment

CAI Software is an “EEO/Veterans/Disabled employer.”

Equal Employment Opportunity

CAI Software is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, , genetic information, marital status, veteran status, or any other basis protected by local, state or federal law.

Disability Accommodation

CAI Software endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use the online application process and need an alternative method for applying, please contact us at [email protected] or send an e-mail with your specific accommodation request.

Work Authorization

Applicants must be authorized to work in the United States. CAI Software does not unlawfully discriminate on the basis of citizenship or immigration status in accordance with the Immigration Reform and Control Act of 1986 (IRCA).

Pay Transparency Nondiscrimination

CAI Software will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).