Inside Sales Representative/Materials Coordinator

The Inside Sales Representative / Material Coordinator is responsible for providing exceptional customer service, sales support, inventory coordination, shipping and receiving activities, and warehouse support. This role serves as a key link between customers, vendors, Account Managers, and operations personnel to ensure timely order fulfillment and customer satisfaction.

The position combines inside sales responsibilities with material coordination functions and plays a critical role in supporting branch operations, inventory accuracy, and customer relationships.

Essential Duties and Responsibilities

Customer Service & Sales Support

• Receive and process customer orders via phone, email, customer portals, and walk-in inquiries.
• Provide order status updates, pricing information, and product availability.
• Prepare and process quotations.
• Assist customers with product selection and technical recommendations.
• Process returns, credits, and exchanges.
• Partner with Account Managers to support customer accounts and sales growth.
• Develop and maintain professional relationships with customers and vendors.
• Resolve customer concerns and escalate issues when appropriate. 

Material Coordination & Inventory Management

• Coordinate the flow of materials, parts, and assemblies to support customer orders and operational requirements.
• Receive, inspect, and verify incoming shipments.
• Process outbound shipments accurately and on time.
• Maintain inventory accuracy through cycle counts and inventory reconciliation.
• Assist with annual physical inventory counts.
• Research and resolve inventory discrepancies.
• Coordinate transfers and movement of materials within the facility.
• Support inventory replenishment activities as needed. 

Shipping, Receiving & Warehouse Operations

• Prepare shipments using approved carriers and shipping systems.
• Coordinate domestic and international shipments as required.
• Prepare shipping documentation including packing slips, bills of lading, and related paperwork.
• Maintain organized warehouse, stock, dock, and staging areas.
• Operate material handling equipment in accordance with company guidelines.
• Ensure shipping and warehouse equipment are maintained and operating properly.
• Assist with customer pickups and will-call orders.
• Follow all safety procedures and identify unsafe conditions when observed.

Administrative & Operational Support

• Maintain accurate records within order management and inventory systems.
• Support branch operations through cross-functional collaboration.
• Assist with special projects and operational initiatives.
• Participate in training and professional development opportunities.
• Perform other duties as assigned. 

Position Requirements

• High School Diploma or GED required.
• Previous customer service, inside sales, warehouse, inventory, or branch operations experience preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Experience using ERP or order management systems preferred.
• Ability to work independently while contributing to a team environment.
• Commitment to providing exceptional customer service. 

Physical Requirements & Work Environment

• Ability to regularly use office equipment and computer systems.
• Frequent communication with customers, vendors, and coworkers.
• Ability to lift and move materials within established safety guidelines.
• Ability to stand, walk, bend, and reach throughout the workday as needed.
• Ability to work in both office and warehouse environments.
• Ability to safely operate material handling equipment following training and certification requirements.