Inside Sales - Rewarding Work

Job Description  

Summary/Objective 

The primary function of the Inside Sales Representative is to provide direct support to the Outside Sales Representatives.  The Inside Sales Representative also assist phone and walk-in customers in a manner that builds trust, confidence, and long-term business.  

Essential Functions 

Reasonable accommodations may be made to establish individuals with disabilities to perform the essential functions. 

• Assist Outside Sales Representatives with the placement of customer orders on our computer system and provides the dispatcher with the orders to arrange for truck delivery.   

• Assist customers requesting rail delivery by placing customer order in our computer system, providing a loading yard ticket to the Loading Yard Supervisor, and coordinating the delivery and pick-up of railcars to our yard with railroad service.   

• Assist contract truck drivers with pick-up of customer orders by producing loading tickets for our loading yard.   

• Assist phone or walk-in customers with questions regarding our brick products or re-sale items, ordering, providing loading tickets for our loading yard or receiving funds for product purchase. 

• Assist Outside Sales Representatives with questions about brick availability per computer inventory or loading yard count. 

•  Contacts Loading Yard Supervisors to confirm brick count on hand against computer inventory. 

• Contacts customers when brick orders are available and arranges for product delivery with the customer by truck or rail. 

• Assist with compiling data and preparing reports; taking messages; composing and signing routine correspondence; receiving payment of product and providing accounting department payment receipts. 

Competencies 

• Communication Proficiency 

• Thoroughness 

• Teamwork 

• Technical Capacity 

Supervisory Responsibility 

This position has no supervisory responsibilities. 

Work Environment 

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, calculator; photocopiers, filing cabinets and fax machines. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.   

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk, use hands to finger, handle or feel; and reach with hands and arms. 

Position Type/Expected Hours of Work 

This is a full-time position.  Days and hours work are Monday through Friday, 7:30 a.m. to 4:30 p.m. or 8:00 a.m. to 5:00 p.m.  This position may be subject to longer work hours should the need arise; e.g., yearly inventory.  Some flexibility in hours is allowed, if advance notice is given. 

Travel 

No travel is expected for this position. 

Required Education and Experience 

• Associate’s degree in a technical or business discipline or equivalent experience. 

• A minimum of two years in a sales or sales support role. 

Preferred Education and Experience 

• Experience with business-to-business commerce and internet communication software. 

• Two years in customer service. 

Additional Eligibility 

None required for this position. 

APP/EEO Statement 

Cherokee Brick & Tile Co. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristic.  Discrimination of any type will not be tolerated. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.