Inside Sales Specialist

Description

SUMMARY: The Inside Sales Specialist role is responsible for generating revenue by engaging with end-user consumers through various sales connections including, but not limited to, cold-calling, emails, website chats, forums, texts, and selling shows. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Executes assigned playbook to deliver sales & profit goals in all assigned territories. 
• Make a minimum of 100 outbound sales connections per day to existing and potential end-user consumers.
• Execute against all lead generation activities implemented by marketing.
• Provide customer service to inbound connections – including order entry, order resolution, or product assistance. 
• Ensure standards and protocols of customer service are followed throughout all communications with end-user consumers. 
• Work with sales leaders to drive continuous improvement of all processes.
• Identify, research, and resolve existing end-user consumer inquiries and issues utilizing cross-functional team members as necessary. 
• Use system to record sales tracking and order entry into CRM and ERP systems. 
• Use product training and processes at an appropriate level for the job.
• In-depth knowledge of products to confidently sell in person at trade shows.

Requirements

QUALIFICATIONS: Must be driven, self-motivated, proactive, entrepreneurial, disciplined, organized, servant mentality, patient, and passionate. Proficient with the following:

• Experience with sales concepts, practices, and procedures.
• Customer-obsessed personality that creates a positive impression to determine customer wants and needs.
• Exceptional ability to build rapport with customers in a friendly demeanor.
• Active listening, negotiation, and closing skills to ensure customer trust.
• Strong interpersonal, written, and verbal communication skills to solve problems.
• Ability to make judgments and decisions with little supervisory input.
• Effectively use PC and various software programs, including Microsoft Word, Microsoft Excel, Microsoft Outlook, ERP system, and Customer Relationship Management software.

EDUCATION and/or EXPERIENCE: 

• High school, some college, or equivalent is preferred.
• 4+ years of Customer Service and relationship building. 
• 2+ years experience in Sales, Marketing, or Telemarketing. 
• A deep knowledge of, and passion for, hunting is a plus.
• Experience with big box hunting, national retailers, and hunting dealers is a plus.

SUPERVISORY RESPONSIBILITIES: None.