Inside Sales Specialist

Location: Boston, MA

**This role is not eligible for relocation assistance**

Wherever science and technology are present, so is Zifo. We support a broad range of science-driven applications and influence companies with our specialized scientific services.From Specialty Chemicals to Oil and Gas supporting creating new materials and green processes through Pharma, Biotech & CRO’s who are delivering new medicines, treatments and therapies, onto Agrotech, FMCG companies delivering innovative food and consumer products—where there is science you’ll find Zifo supporting the cause. Come help us in our journey.

Inside Sales Representative Role Summary

Inside Sales Specialist will be responsible for driving growth through remote sales activities. The role focuses on qualifying leads, managing a defined book of business, supporting account expansion, and closing smaller or transactional deals in close partnership with Sales Development Representative and Customer Success teams.

Core Responsibilities

• Qualify inbound leads and marketing-generated opportunities for fit, urgency, and buying authority

• Conduct discovery calls to understand customer needs, workflows, and pain points
• Manage a pipeline of small-to-mid-size opportunities from first contact through close
• Manage a portfolio of existing customers for renewals, upsell, and cross-sell opportunities
• Identify expansion signals and collaborate with Customer Success Managers on larger opportunities
• Maintain accurate opportunity data in CRM
• Own and close transactional or velocity-driven deals within a defined segment or territory
• Act as a trusted point of contact for customers with straightforward commercial needs
• Team player working with both SDR and CSM’s
• Comfortable with outbound prospecting and learning technical concepts

Required Skills & Experience

• 1–4 years of experience in inside sales, SDR, or customer-facing roles
• Experience selling SaaS, technology, services, life-sciences solutions preferred
• Strong discovery, objection handling, and closing skills
• Clear, confident communicator via phone, video, and email
• Ability to engage scientists, technical users, and business buyers
• Strong listening skills and consultative selling approach
• Familiarity with CRM systems
• Ability to manage multiple opportunities and priorities simultaneously

Preferred

• Experience with B2B sales, services, or technology solutions
• Exposure to life science business or scientific software