Inside Sales Supervisor

POSITION DESCRIPTION:

The Inside Sales Supervisor leads the inside sales team while maintaining their own book of business focused on recruitment marketing solutions across Evening Post Publishing Newspaper Group (EPPNG) properties. This position serves as the primary classified advertising contact, handles products/directories and will assist with front desk duties as needed. This role combines hands-on sales with team leadership developing creative sales promotions, coaching the team, and driving revenue across recruitment, legal, obituary, directory products and other classified projects. The ideal candidate understands both sales and marketing, brings creative energy to promotional campaigns, and can motivate a team while personally closing deals and building client relationships.

RESPONSIBILITIES:

• Lead and manage inside sales team, including hiring, training, performance evaluation, and professional development
• Develop and execute strategic sales plans to achieve revenue targets and manage team performance to organizational goals
• Forecast revenue performance, establish KPIs, and develop gap recovery plans to address performance shortfalls and opportunities
• Provide hands-on coaching and mentoring to team members on selling approaches and product knowledge
• Oversee team operations for recruitment, legal, obituary and other classified advertising including rate structure, ordering processes, and special projects
• Develop creative sales promotions and marketing campaigns to drive revenue growth and client engagement
• Maintain and grow individual book of business focused on recruitment marketing solutions
• Prospect for new clients and develop strong relationships to understand and exceed customer needs
• Provide monthly and quarterly activity reports to inside sales team management
• Create accountability structures, performance improvement plans, and sales best practices for the team
• Collaborate with advertising leadership and across EPPNG properties to optimize workflow and identify revenue opportunities
• Ensure CRM data quality and accuracy across all recruitment sales activities
• Handle escalated customer service issues and resolve billing disputes
• Other duties as assigned

REQUIREMENTS:

Education & Experience:

• Bachelor's degree in Business, Marketing, Communications, or equivalent work experience
• 2+ years leadership or supervisory experience required
• Proven track record of achieving revenue targets and developing successful sales campaigns
• Experience in recruitment marketing, advertising, or media sales preferred

Knowledge, Skills & Abilities:

• Strong leadership and team management skills with ability to motivate and develop staff
• Creative thinking with ability to develop compelling sales promotions and marketing campaigns
• Excellent written and oral communication skills with consultative selling approach
• Strong analytical and problem-solving skills for performance evaluation and strategic planning
• Proficiency in CRM systems, MS Office, and Internet browsers
• Ability to thrive in a multi-tasking, fast-paced environment with strong organizational skills and attention to detail
• Valid driver's license with good driving history

Physical Requirements & Travel:

• Primarily indoor work environment with sitting, walking, standing, and occasional light lifting up to 30 pounds
• Occasional travel to client locations and company offices; work in office 2-3 days per week to oversee team

Evening Post Publishing is an equal opportunity, drug-free workplace.