Inside Sales Supervisor I

Essential responsibilities: first 60 days

• Complete the entire assigned five-week sales agent training program and pass the established agent certification requirements.


• Learn PODS products, service options, quoting and pricing processes, sales technology, customer journey, compliant sales practices, and escalation procedures.


• Participate in monitored live sales practice, demonstrate discovery, value articulation, objection handling, closing, and accurate system documentation.


• Shadow experienced supervisors; learn reporting, staffing, schedule adherence, performance management, timekeeping approval workflows, and customer escalations.


• Practice call evaluation, structured coaching, team huddles, conflict resolution and performance feedback under a designated leader’s supervision.


• Complete a 30-day team action plan and all formal leadership readiness assessments; maintain records of training evidence and feedback.

Expected responsibilities after promotion to Inside Sales Supervisor

• Lead and develop approximately 15 experienced sales agents on the Sales and Service Center floor through live call feedback, structured sales teaching, daily coaching and measurable individual action plans.


• Own the assigned monthly team sold-container quota (approximately 1,200 containers as an initial planning baseline, pending approval), close rate, conversion and productivity performance; monitor leading indicators daily.


• Assess calls and results; create personalized coaching plans, document commitments, and track skill improvement and sales results.


• Provide timely guidance, troubleshoot issues, manage customer and agent escalations, and reinforce service quality and compliant selling.


• Monitor attendance, workforce adherence and agent productivity; review and approve timesheets within delegated authority and policy.


• Conduct team meetings and one-on-ones; recognize performance, give performance feedback and escalate personnel matters appropriately.


• Report risks, progress, and action plans to Sales leadership; collaborate with Training, Sales Operations, Workforce Management and HR.

Minimum and preferred qualifications

• Relevant sales or customer-facing experience


• Demonstrated potential to coach and influence others


• Strong communication, sound judgment, comfort with performance data, and proficiency with standard business technology.


• Ability to complete PODS agent sales training and leadership certification.


• Frontline inside-sales/contact-center selling experience,


• Demonstrated ability to teach selling skills and improve conversion, successful real-time coaching of experienced agents


• KPI fluency


• Strong follow-through under competing priorities


• Success in quota-driven sales.