Inside Sales Support Representative

Inside Sales Support 

Elkridge, MD

Description

JOB DESCRIPTION

TITLE: Inside Sales Support

DEPARTMENT: Sales

REPORTS TO: Director of Sales

Position Summary: The Inside Sales Representative is responsible for supporting the outside sales team. Daily close collaboration with the outside sales team to support customers, problem solve and collectively service the customer and grow sales. This includes but not limited to: Accurate order entry, providing product knowledge/descriptions, timely problem resolution, pleasant, friendly and professional interactions with all customers. 

Key Responsibilities:

Sales Responsibilities:

• Support outside sales reps with customer outreach directed by AM as needed as well as vacation coverage.
• Proactively identify opportunities to grow sales with existing customers through uncaptured product sales, competitive strategic analysis, menu evaluation.
• Continued product education, new or existing products.
• Understanding the nuts and bolts of yields, sizing and pricing on finfish. 
• Collaborate with internal teams to ensure product availability, correct spec and timely delivery.
• Communicates regularly with the purchasing team on large orders or product needs.
• Review and analyze priced orders for the following day to ensure adequate profitability for potential inbound product/cost changes as directed by Director of Sales

Administrative Duties:

• Operate office equipment such as scanners and printers to complete tasks.
• Organize and maintain accurate records of customer data and transactions.
• Assist with cost updates in customer ERP systems and confirm purchase orders.
• Participate in training to expand knowledge and enhance capabilities in the Sales and Retail areas.

Requirements:

• Strong communication and interpersonal skills with the ability to build and maintain relationships.
• Team player in all parts of the organization. 
• Detail-oriented with experience in data entry and managing customer information.
• Ability to remain calm and professional in high-pressure situations.
• Familiarity with CRM tools, Microsoft Office Suite, and ERP systems.

Working Hours and Scheduling:

• Foodservice Department operations include hours from 7:30AM - 4:00 PM, Monday through Friday, with rotating Saturday morning availability 

Additional Expectations:

• Conduct oneself in a manner that always reflects positively on the Company, including professional business attire and behavior.
• Participation in industry events as requested to represent the company.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

• High school education or GED
• Proficiency in Microsoft Office Suite
• Excellent problem solving and organizational skills
• Excellent verbal and written communications skills.
• Able to transfer attention from one task to another frequently without affecting performance.

Benefits:

J.J. McDonnell offers a comprehensive benefits package, including:

Medical, Prescription, Dental, Vision, and Life Insurance

Voluntary Short-term & Long-term Disability

Employee Assistance Program

401(k) plan

Other employee perks

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to sit, stand, talk and listen.
• The employee is constantly required to use hands and fingers to feel, handle or operate objects; and reach with hands and arms.
• The employee occasionally is required to stoop, kneel, crouch, and walk.
• The employee is capable of lifting and/or moving up to 20 pounds occasionally.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.
• Must be able to drive a vehicle and maintain a valid driver’s license without excessive violations.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee works mostly indoors in an office environment and on occasion outside for brief periods of time. The employee can be exposed to wet and/or humid, hot, cold, and snow conditions, fumes or airborne particles and vibration.
• The noise level in the work environment can range from quiet to loud in the field.
• The performance of this position may routinely require exposure to the manufacturing areas where personal protective equipment such as safety glasses, hearing protection, hair nets and gloves may be mandatory.

The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Equal Opportunity Employer

J.J. McDonnell is committed to providing a diverse workforce experience. We are an equal opportunity employer, and all applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, veteran, or disability status. Employment decisions are based on qualifications, merit, and business needs.

We thank all individuals for their interest in J.J. McDonnell; however, only those selected for interviews will be contacted.