Inside Sales Support Specialist

• Assist in generating bid documentation required for tender participation?
• Process purchase orders, sales orders, and generate customer invoices?
• Verify data accuracy in orders and invoices?
• Communicate with clients to obtain missing information or address queries?
• Relay customer priorities to internal teams for alignment?
• Identify and escalate blockers or issues impacting customer satisfaction to the parts sales team?
• Share important customer feedback with internal teams to drive improvements?
• Use DWT’s Customer Relationship Management (CRM) system to document business opportunities and consolidate customer information?
• Ensure CRM provides reliable insights for team use?
• Provide pricing and formal quotations aligned with management?

• Prepare accurate quotations based on bid specifications and configurations.
• Share detailed product information, including availability.
• Maintain up-to-date customer-specific pricing for timely access.
• Process customer orders accurately and coordinate with internal departments to manage order backlog and ensure progress.
• Align order flow with logistics and select optimal shipping methods to meet customer deadlines.
• Establish and manage databases of customer-preferred products, pricing history, and demand trends.
• Respond promptly to customer inquiries regarding pricing, product availability, and usage.
• Create and edit customer presentations as needed.
• Support ERP/CRM system updates to improve operational efficiency.
• Interpret labels accurately to ensure proper processing.
• Assist with goods receipt for urgent customer orders.

What You’ll Need:

• High School Diploma or GED. Associates degree is a bonus, but not required.
• Advanced knowledge of MS Office Suite, customer databases and an ERP system
• Team player attitude, willing to work flexible hours as needed
• Thrives in a fast-moving environment
• Strong people skills – a polite and professional demeanor when working with other companies, as well as consumers and coworkers
• Successfully completed technical vocational training or technical/economic studies
• Several years of professional experience in technical positions, preferably with a manufacturer or supplier of wind turbines
• High level of motivation and willingness to learn
• Valid Driver's License
• Must be able to pass a physical exam and drug/alcohol screening.

• Eligibility after 6 months to participate in our 401 (k) with an immediately vested generous company match.
• Generous PTO, Excellent Medical/Dental/Vision Benefits.
• Competitive Compensation.
• Personalized and Ongoing Training.