Inside Sales Team Leader

Job Title: Inside Sales Team Leader

Job Type: FT

Location: In Person (Charlotte, NC)

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services.  

Please visit our website to learn more about our people, culture, and benefits! www.floresHR.com 

Job Summary

The Inside Sales Team Leader plays a critical leadership role in managing a team of Inside Sales Associates to drive lead conversion and revenue growth. This is a player-coach role, responsible for meeting an annual new revenue quota, coaching team members, developing sales strategies, and ensuring performance targets are met. The Team Leader leads by example and acts as a bridge between sales leadership and the associate team, promoting consistency, accountability, and best practices. This person will report to the Head of Growth.

What You’ll Do

• Oversee daily operations of the Inside Sales team, ensuring team activity (calls, emails, LinkedIn outreach), pipeline, and sales goals are met or exceeded.
• Call on and build relationships with employee benefits brokers and consultants in assigned territory to ensure Flores is included in requests for proposals (RFPs). Own the sales cycle from proposal to close, pulling in internal resources as needed.  
• Provide coaching, mentoring, and performance feedback to team members.
• Monitor metrics such as call volume, conversion rates, and pipeline development.
• Collaborate with marketing and sales leadership to align on lead quality and campaign performance.
• Support onboarding and training of new sales team members.
• Assist with complex sales opportunities.
• Prepare reports and sales forecasts for leadership.
• Adhere to the Flores sales process, including maintaining accurate records of outreach and meeting activity, pipeline, and sales in the Dynamics365 CRM. Collaborate with cross-functional teams to ensure a smooth transition of new clients and maintain quality work that exemplifies and promotes Flores’ core values.
• Ensure CRM usage is consistent, accurate, and up to date across the team.
• Perform other duties as assigned.

Who You Are

• 3–5 years of sales experience and team management.
• Demonstrated ability to manage and motivate a high-performing sales team.
• Strong analytical skills with the ability to interpret data and apply insights.
• Excellent interpersonal and leadership skills.
• Proficiency with CRM tools and sales reporting platforms.
• Ability to work cross-functionally and contribute to team success.
• An individual that understands the value of providing a high level of customer service.

Work Environment

Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional office environment based out of our Charlotte office. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.

How We Support Our Team

At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too!

• Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
• Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
• Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

Our Core Values & Diversity Focus

Our vision is to be the most admired benefits partner, and our core values and beliefs are:

• We believe in always doing the right thing.
• We believe that a remarkable service experience is possible.
• We believe in trusting one another as an operating philosophy.
• We believe that high performance teams deliver extraordinary results.
• We believe in building benefits technology that converts the complex to easy.
• We seek to empower, empathize, and respect our team members and our world.

Flores & Associates is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.