Inside Sales/Customer Service Rep

At Michel Sales, we pride ourselves on being a Manufacturer’s Representative Company dedicated to serving a diverse clientele.  This includes the PHCC (Plumbing-Heating-Cooling Contractors), HVAC (Residential and Commercial Heating, Ventilation, and Air Conditioning), as well as Commercial and Industrial PVF (Pipes Valves and Fittings) Markets. With decades of experience and a commitment to excellence, we have positioned ourselves as industry leaders.

Our core strength lies in our team of exceptionally talented inside and outside sales professionals. These individuals are not just salespeople; they are industry experts who understand the nuances of our products and services.

Michel Sales is deeply rooted in the plumbing industry, with a history dating back to 1891 when Theodore Michel founded the Union Brass Faucet Company. In 1932, Clarence Michel established the Michel Sales Agency, laying the foundation for our present-day success.  Michel Sales is currently in its 4th generation of Family ownership.  Family First is a core focus at Michel Sales.  This allows our Team Members to excel in both their personal and professional lives. 

Inside Sales Representative Job Summary

At Michel Sales, we strive for excellent customer service and the Inside Sales representative is the key component to us achieving our company goals. The Inside Sales Representative will interact with customers and address inquiries, resolve issues, and assist the Sales team in delivering excellent service to our customers.  The Inside Sales representative is the first point of contact for incoming customer requests and is a vital and dynamic part of our industry.

Duties and Responsibilities

• Answer incoming phone lines, communicates with manufacturers and wholesaler’s customers via telephone, email, online or in person to provide support, track orders, and provide technical assistance on products or services.


• Answer front door at Michel Sales and assist customers.


• Make outbound calls to factory partners to obtain technical information, lead times and availability per customer requests.


• Collects and enters orders for new or additional products or services.


• Monitor Sales inbox and respond to customer email requests.


• Understanding customer’s needs and recommending solutions


• Quoting product in IS Quotes system.


• Following up on leads, quotes


• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.


• Assist in closing sales and achieving sales goals/targets.


• Special projects as needed for the business.

Qualifications and Requirements

• Excellent organizational skills, attention to detail and ability to multitask


• Positive attitude and excellent communication skills both written and verbal


• Attention to detail, data entry experience, sense of urgency


• Proficiency in Microsoft Office and CRM software preferred


• Exceptional customer service skills


• Business acumen


• Previous experience in inside sales or customer service preferred.


• High school diploma or equivalent required; associate or bachelor’s degree preferred


• MS 365 Office Suite experience


• Prolonged periods sitting at a desk and working on a computer and phone.


• Must be authorized to work in the United States

Company Core Values

Add value to every customer: Our commitment to adding value to every customer experience is unwavering. We understand that our success is linked to the satisfaction and success of our customers. With dedication and a customer-centric approach, we aim to exceed expectations, forging lasting relationships built on trust and mutual benefit.

Win as a Team-Be Humble Doing it: We recognize that true victory is achieved through humility and teamwork. Our family stands united in the belief that collective efforts yield the greatest outcomes. We win not only as individuals, but as a cohesive team, celebrating each other's strengths and supporting one another in times of challenge.

Do What you say: At Michel Sales words are matched with actions. We prioritize integrity by doing what we say, upholding promises to customers, partners, and each other. This commitment fosters a culture of reliability and authenticity, earning us the respect and confidence of all who engage with us.

Embrace the Challenge to be Great: We embrace challenges as opportunities to achieve greatness. Our resilience is a testament to our willingness to confront obstacles head-on, learn from setbacks, and continually raise the bar. The pursuit of greatness is not a destination, but a journey we eagerly undertake, driven by an unwavering passion to excel.

Family First: We recognize that each member of our business family has a life beyond the workplace – 

filled with personal milestones, responsibilities, and cherished moments. We prioritize understanding and accommodating these commitments, fostering a culture of balance that empowers our team to excel in both their professional and personal lives.

EEO Statement

Michel Sales Agency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.