Inside Salesperson

https://www.youtube.com/watch?v=ZwEh5KtU1X8

Builders General Supply Company (BGS) is proud of our reputation as a business committed to quality building materials and exceptional customer service — and it’s all possible because of our dedicated team.

If you are interested in being part of our outstanding team, we encourage you to apply.

This position supports the Inside Sales Manager and Operations Manager and is responsible for providing support to outside sales representatives and to deal with builders, customers or prospects who contact BGS’ in all areas relating to millwork and doors inquiries, orders, order entry, pricing, scheduling, delivery dates, and responding to customer questions and complaints.

ESSENTIAL FUNCTIONS:

• Contact customers and prospects to arrange appointments or to update them on the status of an order or a delivery.

• Provide outside sales representatives with details of customers’ orders and requests for quotations, and make them aware of any problems likely to affect customer relationships.

• Handle telephone calls or acknowledge customers’ e-mails or letters for outside sales representatives.

• Handle incoming orders from inside or outside sales representatives.

• Enter details of the order on BGS’ computer system and check that it includes the correct price, discount level and product requirements.

• Check stock availability or production schedules and forward the order details to production and distribution departments.

• Send an acknowledgment to the customer and email or phone with updates on order fulfillment and delivery.

• Create and maintain customer records, updating details when contacts change or when customers request quotations or place orders.

• Log any customer problems or complaints on the record so that outside sales representatives and managers have a complete picture of the customers’ interactions with BGS.

QUALIFICATIONS:

• Previous millwork & doors, lumber or building supplies experience strongly desired.
• 1-3 years of experience with millwork and door sales, sales support of customer service preferred.
• Excellent communication skills are required.
• Experience using various third party building supplier system applications desired.
• Excellent administrative, clerical, record-keeping and computing skills are essential.
• Demonstrated attention to detail (i.e., ability to enter customers' requests accurately and issue clear instructions to other departments).
• Must have good interpersonal skills to deal with builders and customers and collaborate with outside sales and other departments.
• Excellent customer service skills to deal politely and effectively with builders and customers’ inquiries or complaints.

• PHYSICAL DEMANDS:
• The position could involve sitting, standing, walking, reaching and lifting for long periods of time throughout the day.

BGS is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: BGS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at BGS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other status protected by the laws or regulations in the locations where we operate. BGS will not tolerate discrimination or harassment based on any of these characteristics. BGS encourages applicants of all ages.