We are searching for an adaptable Inside Service Technician to join our productive team at TAD PGS, Inc in Archdale, NC.
Growing your career as a Full-Time Inside Service Technician is an exceptional opportunity to develop productive skills.
If you are strong in leadership, strategic planning and have the right personality for the job, then apply for the position of Inside Service Technician at TAD PGS, Inc today!
We have an outstanding career opportunity for an Inside Service Technician to join a leading Company located in the Archdale, NC surrounding area.
Job Responsibilities:
- Communicate and deliver superior customer service daily.
- Troubleshoot by phone and e-mail with customers and provide prompt, same-day responses.
- Understand customer needs and offer timely solutions.
- Complete required documentation for all customer communications and maintain time sheets and service call logs.
- Handle complaints, provide appropriate solutions in a timely manner, and follow-up to ensure resolution.
- Schedule and dispatch Field Service Technicians for customer on-site repairs, start-ups, & maintenance.
- Work cross-functionally with teams to ensure proper customer service is being delivered.
- Recommend Preventive Maintenance (PM) contracts to customers.
- Process warranty orders, track customer Return Material Authorizations (RMA's) and work with suppliers for warranty reimbursement.
- Maintain financial accounts, process credits and customer adjustments.
- Follow communication procedures, guidelines.
- Excellent verbal and written communications skills
- Organized with the ability to prioritize and manage time.
- Possess an energetic, outgoing & friendly demeanor.
- Self-motivated and self-directed.
- Customer-oriented and able to adapt/respond to different types of customers.
- Computer and technical skills to understand the equipment fully.
- Assist with inventory twice a year.
- Occasional travel to customer sites.
Basic Hiring Criteria:
- Experienced with customer service experience from a technical aspect.
- Experience in working with PLC, Control voltage wiring, VFD's, and High voltage (480V,575V), preferred.
- Knowledge of industrial equipment (Conveyors, Blowers, Ductwork, Box Dumpers, etc.).
- Ability to use electrical test equipment, preferred.
- Ability to read and understand Electrical Schematics.
- Ability to navigate, read, add to, and upload and install PLC programs, preferred.
- Knowledge of Hydraulics is preferred.
- Control voltage Troubleshooting skills.
- Experienced with customer service from a technical aspect.
- Experience in welding and fabrication is preferred.
- Ability to use grinders, mag drills, torches, as well as most power tools.
- Knowledge of industrial equipment (conveyors, blowers, ductwork, box dumpers, etc.)
- Knowledge in replacing bearings, shafts, rotors, welding, grinding, cutting, installation of conveyor belts, installation of drive belts, gearbox removal, and installation, rigging, and any other industrial mechanical-related duties.
- Knowledge of hydraulics.
- Mechanical troubleshooting skills.
TAD PGS, Inc. is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 years of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/
Benefits of working as a Inside Service Technician in Archdale, NC:
● Career Growth Potential
● Continuous Learning Opportunities
● Competitive salary
No CV Required
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