Inside Solutions Specialist- Racking & Conveyor

Description

POSITION OVERVIEW:

As an Inside Solutions Specialist, you will sell storage and overall warehouse solutions to customers who call or walk into our facility, as well as other assigned accounts. You’ll be responsible for establishing, building, and managing relationships with customers. You’ll be most successful if you are a self-starter who can generate sales and profit. Inside sales and/or customer service experience is required; and we’ll be especially excited if your experience is in industrial sales or storage solutions. The position also requires good communication and organizational skills, professional telephone skills, and solid computer skills, with experience in Microsoft Office 365. 

KEY RESPONSIBILITIES:

The following reflects the essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time.

• Meet sales objectives by quoting, selling, up-selling, and cross-selling solutions to walk-in customers and those who call in with an inquiry.
• Create formal quotes and follow the process through to ensure the sale.
• Contact current and prospective customers to quote, sell, up-sell, and cross-sell solutions.
• Stay current on company products, pricing policies, and the competitive market.
• Use problem-solving skills to deal with customer concerns, which are sometimes difficult and require a high degree of tact and good judgment.
• Perform required documentation, updates and corrections as required.
• Ensure customers are kept in the know on their order and associated installation.
• Generate sales reports as required and ensure the sales database is updated accordingly.
• Provide general phone and administrative support to the sales management team.

Requirements

QUALIFICATIONS & SKILLS:

Required

• High School diploma.
• 3+ years of experience in a combination of inside sales, telemarketing, and customer service.
• Ability to work in a fast-paced environment with changing priorities.
• Self-starter with strong organization and prioritization skills.
• Must be comfortable with cold calling and working to meet established sales objectives.
• Excellent communication skills (interpersonal, verbal, and written).
• Basic computer skills (working knowledge of Windows, Microsoft Word, Excel & Outlook as well as the ability to conduct online searches for potential customers.
• Demonstrated ability to act in a way that is consistent with our values.
• The ability to work at a branch office daily, if qualified for hybrid work-from-home status, then the ability to work independently at a home office that has high speed internet, with minimal to no distractions during work hours (7:30-4:30).
• Qualified DMV record, background check and drug screening.

Desired

• Bi-lingual Spanish.
• Previous experience in a warehouse storage sales position.
• Certificate or equivalent education in logistics or inventory management.

PHYSICAL ENVIRONMENT:

• Position operates in a professional office environment with the requirement to visit and walk around a warehouse with fluctuating temperatures.  
• Spend most days seated at a desk, working at a computer terminal to input data, handle phone calls, and exchange electronic messages.
• Use the computer as a telephone, messenger, and work tool, so expect to wear a headset and use both a keyboard and mouse frequently throughout the day. 
• Regularly sit, stand, and walk for long and short distances. 
• Hear with or without correction to be able to interpret and receive information and directions. 
• Communicate, verbally and in written form, regularly to describe and explain detailed, important, and accurate instructions internally and directly with customers.
• Occasionally lift and/or move material up to 25 lbs. 
• Occasionally stoop, kneel, or crouch. 
• Noise level is usually moderate. 

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.   

The policy of RJMS Corporation is to hire, train, and promote all persons in all job groups in accordance with the law, without regard to race, color, religion, sex, sexual orientation, age, marital or military status, national origin, gender identity, the presence of any sensory, mental, or physical disability, genetic information, or any other status or characteristic protected by local, state, or federal law. RJMS CORPORATION is an equal employment opportunity and affirmative action employer.