Inside Support Specialist I

Job Summary:

The Inside Support Specialist is responsible for providing technical and administrative support to customers, sales teams, and internal departments. This role involves handling inbound inquiries, resolving product or service issues, processing orders, and ensuring a high level of customer satisfaction. The ideal candidate is detail-oriented, responsive, and capable of managing multiple tasks in a fast-paced environment while maintaining a professional and helpful demeanor.

Position’s Duties and Responsibilities:

• Assist sales team with preparing accurate quotes for pricing and building estimates by gathering information and analyzing material and job costing
• Assist with systems integration between in-house quoting tool and ERP system
• New order entry and validation through Macola (ERP) and other technology systems
• Verify customer and order information for correctness, checking it against previously obtained information
• Research and resolve purchase order discrepancies and errors, and resolve pricing discrepancies
• Manage customer orders in the in-house developed CRM system (ToolBox)
• Onboarding of new customers introducing the company’s customer journey and walking customers through the process
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Compute total changes and process change orders and communicate with customers accordingly
• Maintain and oversee internal sales reports, and prepare reports for management
• Set up and maintenance of customer information in ERP and CRM systems 
• Work closing with Project Management, Sales, and Purchasing to ensure billings are completed effectively and efficiently
• Calculate and compile order-related statistics, and perform cost/price analyze to ensure corporate profit goals are met
• Work with the purchasing team to ensure inventory levels are maintained accurately 

The responsibilities outlined above are not exhaustive and may evolve as business needs change. Employees are asked to take on additional duties as assigned by management

Job Requirements and Qualifications: 

· Minimum 1 year experience in customer service/order entry, experience in the construction industry is a plus.

· Firm understanding of ERP, CRM, and Project Management tools required 

· Excellent communication skills

· Have a high computer application literacy including Google Docs and Microsoft Office, and the ability to learn internal business systems.

· Must be able to perform duties effectively in a fast-paced environment – whether working independently or under direction

Alliance Elevator Solutions is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, or veteran's status. We are proud to have a strong commitment to equal opportunity in the workforce and believe in treating people with dignity and providing equal employment and advancement opportunities for all.