Insides Sales/Customer Service Representative

Company Overview
Flexaust is a multinational manufacturer of high-quality hose and ducting products serving commercial and industrial markets. We are currently seeking a full-time Customer Service Representative to join our team at our Burlington, North Carolina facility.

Position Summary

The Customer Service Representative is responsible for delivering a high level of service to both prospective and existing customers. This role serves as the primary point of contact for customer inquiries, order processing, and account support. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities while communicating professionally with customers and internal teams.

Key Responsibilities

Responsibilities include, but are not limited to:

• Serve as the primary point of contact for prospective and current customers
• Accurately and efficiently process customer purchase orders
• Provide customers with product, pricing, and service information
• Troubleshoot and resolve customer issues and product concerns in a timely manner
• Initiate and process return requests as needed
• Prepare, enter, and maintain customer quotations
• Maintain and update customer account information
• Collect and process required information to set up new customer accounts
• Collaborate with internal departments to ensure customer satisfaction

Education & Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred
• Prior B2B customer service or sales experience required