Install Assistant

Position Summary

Responsible for performing scheduled installation and service of products at specified jobsite. This position follows standard work methods in accordance with company policies and practices safe work habits to ensure installations are as efficient and safe as possible under the direction of the assigned Lead Installer.

Primary Responsibilities

• Works with installation team to appropriately and safely remove and/or install product at the highest standard
• Daily completion and accurate reporting of Driver Vehicle Inspection Report
• Completes every installation according to company expectations and leaves each job site in a clean and orderly manner
• Evaluates each scheduled job daily and works with the Lead Installer to ensure all required materials (countertop, backsplash, etc.), tools and supplies are available on assigned vehicle(s)
• Responsible for completion of install documents
• When install team has scheduled deliveries, responsible to obtain customer signature and delivery receipts to the Customer Service Department
• Confirms install details by accurately completing and submitting Install recaps for review
• Responsible to provide job completion notification to Dealers via phone or email
• Assists Install Lead with driving responsibilities
• Responsible for maintaining cleanliness of assigned vehicle and job site
• Other duties as assigned by Install Manager

Supervisory Responsibilities

• This position has no supervision responsibilities

Qualifications

Below are necessary skills, knowledge and abilities required for achieving performance expectations related to this position. Reasonable accommodations may be made to permit individuals with disabilities to perform the necessary functions. Below are necessary skills, knowledge and abilities required for achieving performance expectations related to this position. Reasonable accommodations may be made to permit individuals with disabilities to perform the necessary functions.

• Education/Experience
• High school diploma or equivalent, required
• 1-3 years trade related experience, required (may be promoted from Install/Flex position)
• Proficient with mechanical and measurement skills
• Valid and unrestricted driver’s license, with chauffer’s endorsement
• Clean motor vehicle report (MVR)
• DOT medical card, required
• Language, Communication, and Interpersonal Skills
• Verbal and written communication skills
• Able to understand and follow verbal and written detailed installation and service requests
• Able to accurately direct questions to the appropriate person
• Detail oriented
• Strong organizational skill with ability to carry out tasks with minimal supervision
• Mathematical Skills and Reasoning Ability
• Critical thinking skills
• Troubleshooting skills
• Computer Knowledge and Technical Skills
• Basic computer, tablet, and smartphone/iPhone skills
• Working knowledge of required software
• Ability to accurately read a tape measure
• Driving Requirements
• N/A
• Physical Demands
• Required to sit and stand throughout the day 
•  Lift and/or carry (up to 200#, with assistance) periodically, possibly above shoulder level
• Kneel, bend, balance, squat, twist, push, pull, and/or crawl
• Climb to varying heights
• Walk up/downstairs throughout the workday
• Use of fine dexterity, talk, listen, read documents, use of computers, phone, tablets
• Observe work environment

Work Environment

• Requires ability to adapt to constant change with the customer, environment, and surroundings
• May be exposed to varying temperatures and conditions
• Exposure to different levels of danger with the use of power tools
• Expected to maintain a high level of safety awareness in all situations

Complexity of Duties

• Must have ability to work with minimum supervision; multi-task; and work under high stress or pressure situations with tight deadlines  
• Possess strong attention to detail; professional demeanor and projection of appropriate professional image; and excellent customer service skills.  
• Must be assertive, motivated, flexible, reliable and be able to work independently or with a team.

Schedule and Travel Requirements

• Daily travel required with occasional overnight travel required at the company’s discretion
• 1st Shift – varying start/stop times, overtime frequent

Company Assigned Equipment

• N/A