Install Coordinator

Overview

At Power Support Partners, we exist to be a LITE in the Darkness. We install and maintain standby generators that keep homes running during the moments when power loss would create stress, risk, or disruption for families. We aim to be the largest, most empowering, and most purposeful generator company. 

Our values guide how we work:

• Love People: Everyone has innate worth, and we lead with honesty and clarity.
• Improving Always: We stay curious, adapt quickly, and work smart.
• Together We Win: We assume the best, act with humility, and support our teammates.
• Execute with Excellence: We move fast, own outcomes, and deliver quality.

The Role

Our Install Coordinators are our experts in scheduling all aspects of generator installations, from coordinating with the customer to scheduling for our crews and our key third parties for our generator installations across all municipalities in which we operate. This role will coordinate installations across each of our markets, from Florida to Georgia to Tennessee. 

What You Will Do

1. Coordinating directly with our customers to schedule their installations.
2. Managing the dispatch board for installation crews across multiple locations.
3. Collaborating with other coordination and customer service teams to resolve customer escalations.
4. Identifying and implementing process improvement opportunities for our coordination department. 
5. Tracking and following up on installations to ensure they are completed fully and in a timely  manner.

What Success Looks Like (Your Scorecard)

1. Your projects are scheduled quickly and completely: When a project hits your desk, you waste no time in scheduling. Your projects are scheduled across all parties within 3 days from hitting your desk.
2. Your projects are error-free: You dot every “i” and cross every “t”, ensuring that the job is completely and accurately scheduled. 
3. Customers are “wowed” by your efficiency: Your communication and diligence with scheduling impresses our customers and leaves them with a positive experience in their install coordination.
4. Cross-functional teams trust your work: From the field teams to finance teams, your internal partners know that projects you schedule are done well and in accordance with our policies and processes.
5. Your documentation is thorough: Our system of record (ServiceTitan) always has the most accurate, up-to-date, clear information about your projects.

Ideal Background and Experience

Successful candidates typically demonstrate:

1. Extreme focus on the details. Diligence is non-negotiable. This role requires a high level of diligence and attention to detail to be successful.
2. Strong cross-functional communication skills. You have an impressive ability to distill complicated installation processes into actionable steps for other teams, customers, and partners.
3. Problem solving until the puzzle is complete. Install coordination can be the most complex part of our process. You are not satisfied until every aspect of the job is complete, and the install is 100% done.

Table Stakes

We want this job description to be clear so candidates can determine if this role is the right fit. This position requires a strong work ethic, reliable attendance, and a commitment to honesty and transparency. Team members who succeed in this role take pride in staying focused, showing up consistently, and building trust through open communication and accountability.

Compensation and Benefits

• Compensation - Salary role with compensation that varies based on experience. 
• Comprehensive Benefits - Includes health, dental, vision, 401(k), and paid time off.
• Location - Full-time hybrid role based in Atlanta near Truist Park.

If you’re looking for more than a job - and want to make an impact - you’ve found the right place.

Join us and help raise the bar. We can’t wait to meet you! 

We appreciate your time.

“The business of business is people. Yesterday, today and forever.” 

- Herb Kelleher

Southwest Airlines co-founder 

This job description is not intended to be a contract of employment. Employment with Power Support Partners is at-will. This role requires extended computer use, phone communication, and the ability to work in a fast-paced office environment during standard business hours. 

Power Support Partners is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.