Installation and Scheduling Coordinator

Description

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year! 
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significantly in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose:  Provide support to TVID Interiors by recruiting, onboarding, and scheduling all subcontractors for product installations (cabinets, countertops, and flooring), coordinating all inbound warranty, and managing all supporting events. 

Duties and Responsibilities:

Subcontractor Liaison

• Recruit new subcontractors and initiate the onboarding process, explain FBS expectations and requirements
• Maintain an accurate and detailed list of all subcontractors
• Review subcontractor standings (insurance, performance, feedback from the field, etc.) 
• Communicate with subcontractors to support their questions, inform them of compliant standings, and have sit-downs to discuss performance concerns
• Communicate installation schedules, expectations, and payable work orders to subcontractors
• Organize regular subcontractor events for training, appreciation, etc.

Scheduler

• Organize and oversee installation schedules for all installed products
• Organize and oversee schedules for all TVID Interior support events, i.e. Delivery, Project Manager Pre-checks and Post-Checks, Cabinet/Flooring Mark-outs, Warranties, etc. 
• Coordinate with Sales, Account Coordinators, Warehouse, Project Managers, Install Teams, etc. to align schedules and communicate updates
• Maintain clear calendar and notes for TVII team to view scheduled events and assigned individuals (Calendar & Lists)
• Communicate capacity restraints or concerns to Operations and Install Managers

Warranty Coordinator

• Receive and log all warranty service requests related to installed interiors.
• Assign warranty work to the appropriate subcontractor.
• Track warranty performance metrics and recurring issues to support continuous improvement.
• Follow up on warranty completion and ensure customer satisfaction.
• Collaborate with Project Managers and Sales Team to close the loop on warranty concerns.

Other:

• Always keep safety & quality in mind
• Other duties as assigned

Requirements

Required:

• General understanding of the construction process and how interior trades fit into the broader timeline.
• Good judgement and decision-making skills
• Professional demeanor to portray company in a positive manner
• Able to solve problems with minimal supervision
• Manage priorities to ensure efficiency, effectiveness, or sustainability of operation
• Approachable, a good listener and communicating effectively
• Work well with others and provide good team support
• Able to modify your planned daily schedule for unplanned urgencies
• Be a thinker, planner and visionary
• Effective at setting and achieving goals
• Thrive under pressure and juggle multiple tasks with finesse
• Strong leadership and time management skills

Strongly Preferred:

• Computer and general knowledge of Microsoft Office tools
• Familiarity with Flooring, Countertop, and Cabinet products
• General understanding of installed process for interior products