Installation Manager

Reports to: Manager of Installation Services

Location: Must reside near airport (ideally an international hub but not required)

Travel: 

• 80-100% travel - Domestic & International
• Maximum of 21 days a month on the road, not to exceed 2 weeks away at a time for domestic projects
• Some variance with international travel

Work Authorization: Must be authorized to work in the U.S. **Sponsorship is not available at this time** 

Exemption Status: Exempt

Job Description:

This position will give you the opportunity to - 

• Own responsibility of installations, team performance, project planning and scheduling, and customer service 
• Interface with customers and team members regularly 
• Work closely with leadership to achieve department and organizational goals 
• Ensure assignments are appropriately staffed and executed 
• Install Waites equipment on various types of machinery 
• Communicate effectively with team members and managements on daily basis
• Manage team, provide feedback, conduct difficult conversations, and ensure team member productivity and performance 
• Conduct performance reviews 
• Coordinate travel accommodations and arrangements for on site team 
• Work cross-functionally with internal teams to ensure project details and information is fully communicated in advance 
• Act and lead as extension of the leadership team with new policies, processes, procedures and business changes 
• Be a champion for company policies, changes and health & safety
• Make sure safety protocols are being followed
• Maintain the daily operations of site locations 
• Work with trainer to ensure completion of Day One Onboarding process in respective systems with new hires
• Training and assisting in the development of new and existing employees
• Acting as first contact for customer issues before escalation to the Director of Installation
• Assisting in conducting audits and any other projects as needed
• Schedule product shipments for customer install and assist in managing on site inventory daily
• Help maintain a clean, neat and compliant environment dependent on client requirements
• Meet EOD/EOI reporting requirements/deadlines and complete in a professional manner
• Understand and implement Waites and OSHA Health Safety and Environmental Policies
• Understand and follow client’s Industry standards
• Train customer on process to properly remove and replace a sensor
• Make sure POC signs off on installation completion form
• Communicate with customers for site-related activities and maintain a good working relationship with POC
• Review and verify daily timesheets of installation technicians
• May be asked to assist with network/system specialist visits and system manager work when not on an assignment
• Additional responsibilities as needed/required

Qualifications:

• HS Diploma or equivalent. Bachelor’s Degree Preferred
• Proficient with Google Suite
• Excellent verbal and written communication skills
• A positive, can-do attitude and teamwork mentality
• Dependable, self-motivated, positive attitude, teamwork mentality
• Excellent organization, management and customer service skills
• Ability to prioritize and multi-task within a fast-paced environment
• Must be available to work 40 hours/week, including days, nights, weekends, and holidays
• Ability to learn new software or apps quickly and implement
• Must be 21 years of age or older and have a valid drivers license
• Comfortable leading and communicating with groups of people.
• Travel as required
• You have a working knowledge of safety standards and regulations.
• You possess job-related certifications-OSHA 10, MSHA, Fall Protection, Working at Heights, lift certified, First Aid, and client required certifications
• Ability to lift a minimum of 20 pounds

Working Conditions:

• Walk/use hands to finger, handle, or feel objects or tools / Reach with hands and arms / Climb ladders and stairs / Crawl/kneel
• Sit, talk, listen, observe, read, write, and type
• Lift and/or move up to 50 pounds unassisted
• Perform work on-site in industrial, commercial, and residential locations

Additional Eligibility Qualifications:

This position requires the completion of a thorough background check

Culture Fit Requirements:

• High intellect and strong analytical skills
• Innovative and driven to constantly improve
• Non-bureaucratic, flexible, and able to thrive in a fast-moving environment
• Positive energy and attitude towards people and problem-solving 
• Demonstrates a balance of humility, strong work ethic, and interpersonal savvy ("Humble, Hungry, and Smart") in approach to teamwork and problem-solving.  
• A genuine human.
• Demonstrates a “Can Do” mentality. 

Why Waites? 

At Waites, we offer an attractive base salary with a strong history of profit sharing. We are intensely customer-focused, with a culture that encourages hard work, fun, and mutual success. As we continue to grow, there will be many opportunities for professional advancement and development. If you are a talented installation professional looking for an exciting new challenge, please apply!

WST is an Equal Opportunity Employer.