Installation Manager

Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time.

Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!

Impact Property Solutions is searching for an experienced Installation Manager to act as the company’s voice and face as well as lead our amazing team of customer service reps. This role will schedule installations, resolve emergency issues, provide training for new employees, and handle service issues beyond agent capability. The position also requires excellent interpersonal skills, problem solving and conflict - resolution skills. 

Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Coordinate the operation of the installation teams within the service area. 
• Provide day-to-day overall leadership and management to warehousing team and sub-contractors. 
• Create the daily job installation schedule, along with the production schedule to ensure efficiency in the weekly install schedule. 
• Monitor the completion of the daily schedule and creates reports to track completed jobs and rework.   
• Work with Operations and Sales to deliver successful projects on time and on budget with desired level of quality.
• Provide forecast and project feedback to Branch General Manager.
• Provides technical expertise to sub-contractors on safe installation methods and techniques, as well as artisan advice.
• Coach installation crews to maximize productivity while ensuring safe and quality work. 
• Implement innovative ideas to develop and enhance our install culture. 
• Develops and maintains excellent working relationships with vendors and property managers. 
• Partners cross-functional team (sales and administration) to ensure success. 
• Support attainment of department and company-wide goals
• Other duties as assigned.

Competencies

• Excellent leadership and decision-making skills. 
• Strong people management and accountability skills. 
• Excellent problem solving/analysis skills.
• Excellent verbal and written communication skills, ability to give clear directions and instructions. 
• Excellent sense of customer service and ability to maintain/improve customer relationships. 
• Strong organizational skills
• Proficient in Microsoft Office, Excel in particular, and manufacturing systems. 
• Strong project management skills   

Education and Work Experience Requirements

• High School Diploma or GED Equivalent
• Minimum 3 years flooring fabrication experience  
• Minimum 3 years project management experience
• Experience in multi-family construction preferred. 
• Secondary education in business management or related field preferred.
• RFMS systems experience a plus
• Local travel is required.

Physical Requirements

• High School Diploma or GED Equivalent
• Minimum 3 years of flooring installation experience  
• Minimum 3 years project management experience
• Experience in multi-family construction preferred
• Secondary education in business management or related field preferred.
• RFMS systems experience a plus
• Bilingual – English/Spanish preferred

Benefits

• Competitive Health Insurance Plans
• Vision and Dental Plan
• Company paid life insurance
• Generous Paid Time Off Program
• 401(K) / Roth plan with employer match
• Generous paid Holidays program