Installation Planning Assistant - Foodservice Equipment

Founded in 1902, N. Wasserstrom is a national leader in the manufacturing and distribution of foodservice equipment and supplies. From design through installation, we operate as a global supplier, custom manufacturer, and consolidator of fixtures, furniture, and equipment, delivering flexible solutions to the places where people eat, sleep, work, play, shop, and gather.

Our success is driven not just by our national presence, buying power, regional consolidation, logistics operations, creative expertise, and innovative engineering, but by our people. Guided by our core values of Attitude, Effort, Trust, Innovation, and Family, we bring a positive, can-do mindset rooted in teamwork, accountability, and respect for diverse perspectives. We give our best every day by being responsive, resourceful, and resilient, standing by our word and taking ownership of our work. We embrace continuous improvement, encourage new ideas, and learn from mistakes as we push into new territory.

Job Summary:

The Installation Planning Assistant - Foodservice Equipment is responsible for supporting installation activities and serving as the primary internal contact for a select number of client accounts and projects. Primary focus on service order processing, invoice management, and ensuring accuracy and completeness in related departmental transactions for designated services.

Essential Duties and Responsibilities

• Act as primary coordinator for specific installation projects/stores; communicate daily with Account Services team and update installation schedules as needed


• Process install lines within SyteLine for alignment with service requests and ensure accuracy for invoicing


• Monitor job orders in SyteLine for assigned accounts


• Issue SRO’s (Service Request Orders) as directed for installations; align and process invoices


• Respond to questions or requests and direct inquiries to the appropriate associate or cross-functional department as needed


• Complete Matterport scan requests and ensure billing alignment by making sure totals are in line with the quote


• Perform other tasks to support the installation department as needed

Experience and Education:

• High School or GED


• 1 - 2 years related experience and/or training

Other Skills and Abilities:

• Proficient computer skills; ability to use MS Office Suite, including Outlook, Word, Excel, and PowerPoint


• Technical ability to learn and use a variety of software programs, such as SyteLine


• Knowledge of proper administrative and billing processes


• Demonstrates strong attention to detail and accuracy in processing tasks; familiarity with inventory systems or invoice workflows is a plus


• Basic understanding of manufacturing and installation processes and procedures


• Communicates well with others; speaks and writes clearly; asks for and offers help when needed


• Interpersonal; resolves questions and concerns in a professional manner; maintains confidentiality


• Detail oriented; meets quality standards and demonstrates accuracy and thoroughness


• Organized; completes work in a timely manner; able to prioritize and meet deadlines


• Problem-solver; gathers and analyzes information skillfully and generates suggestions for improving work


• Capable of working independently and as a member of a team; contributes to building a positive team spirit

Work Environment and Physical Demands:

• Office Environment – quiet noise level but may be moderate at times; work may sometimes take place in non-standard workplaces (i.e., manufacturing environment).


• Manufacturing environment may cause exposure to heat, noise, vibration, odors, or dust.


• Sedentary Work – exerting up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.


• Required to sit, stand, walk, see close and at distance, and talk and hear.