We are seeking an Installation Service Manager to become a part of our team! You will assist with the installation and repair of various low voltage equipment and cabling systems. We service primarily electronic security:
- access control,
- alarm,
- video camera surveillance systems,
- distributed audio/video/smart lighting/networking/power management,
- structured wiring, as well as life safety:
- fire alarm system design, takeoffs, sales, installation, programming, maintenance and monitoring.
The successful candidate must be the kind of person that thrives on using their knowledge of building structures, applicable building and life safety codes, wiring methods, technical/trouble shooting abilities to deliver world class services to clients as they need our support in using and maintaining up-time of their monitored systems, while striving to achieve excellent reviews so management can properly reward excellent performance. This will include loving to know how to program various electronic security software and equipment. You will be responsible for installing, maintaining and service of our clients systems according to plans so that we maximize customer satisfaction and retention.
Responsibilities:
- Assist with the installation and repair of machinery and electronic equipment primarily from the office with the willingness to regularly visit sites.
- Furnish tools, materials and supplies to other workers
- Be the field team's goto resource for parts, smarts, tech support.
- Maintain a safe and clean work environment
- Perform routine preventative maintenance
- Track all equipment and supplies
- Perform other duties as assigned
- Take inbound calls.
- Using our CRM software with field service management, calendar you will create, manage, and successfully close out work orders for installation and service.
- Order parts for inventory and job specific P.O.'s
- Maintain customer/site database.
Qualifications:
- Demonstrated expertise in trouble shooting, programming, installation, service of electronic security/life safety systems, or other related fields
- Experience with some if not all neccessary: Alarm.com, Ademco/Honeywell, Napco, DSC, Brivo, Kantech, DW, Honeywell access
- Familiarity with maintenance tools and equipment
- Ability to handle physical workload
- Ability to work well in teams
- Ability to prioritize and multitask
- Must have demonstrated ability to successfully lead projects profitably and on time.
- L or C class Connecticut electrical license.
You will have to include in your application a cover letter explaining why you are the right person for the position.
Company Overview
Welte Electronic Systems, LLC is a locally owned and operated company specializing in the design, installation, monitoring and servicing of low voltage systems, such as:
- Burglar alarms
- Surveillance video
- Access control
- Fire alarm systems
- Network cabling
- Phone Systems
- Distributed Audio
Our mission is to be the most highly regarded and sought after experts in helping families and businesses secure their safety and property through the application of electronic detection, monitoring and notification technology.
What sets us apart is our personal attention to our client’s needs. We believe strongly that our success depends on how well we treat our clients personally, as well as how well we perform technically.
Our designers and technicians have over 50 years of combined experience.
Our founder, Ted Welte, founded Welte electronics in 1969. The company was founded initially to design and build production test equipment for ITT Corporation, Continental Baking Company, and General Foods. In 1973 Ted Welte co-founded Advanced Electronic Systems Company, one of the first security and fire alarm companies in Southern Fairfield, Connecticut. Before selling Advanced Electronic Systems in 1999, the company installed over 1,500 security, fire, access control and CCTV systems.
Prior to founding Welte Electronic Systems, Ted was a sales and service engineer for various stereo and test measurement manufacturers, including the Grundig Radio Company. Ted Welte holds an L-5 license, and has an engineering degree in electro and communications technology.
Our President, Paul Welte, has designed, installed and serviced projects beginning in 1995. Prior to joining Welte Electronic Systems, Paul spent ten years working in the financial services industry working in various capacities with hedge funds, brokerages, and investment banks. Paul has led projects ranging from voice systems, data networking, and needs analysis.
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