Installation Technician

Why work for Custom Alarm?

Ready to kickstart your career in the security industry? Join the Custom Alarm team as a full-time Installation Technician! We’re looking for someone passionate about problem-solving, working with cutting-edge technology, and making a real impact on people's safety. With a supportive, family-friendly culture you’ll never feel like just another employee – we believe in doing the right thing, fostering a lifelong learning environment and delivering top-notch customer service while making sure we enjoy the process with celebrating success together. If you're ready to get hands-on with cutting-edge security systems, we want to hear from you. Let’s keep SE Minnesota safe, one alarm at a time!

A Day in the Life at Custom Alarm:

• Reports to: Project Manager
• Hours: Full-Time/Hourly (roughly 7:30am-4:30pm)
• Location: Southeast Minnesota (this is an on-site position based at our Rochester, MN office)
• Company size: 75 employees
• Pay range: $22.00-$30.00 (starting wage is based on a number of considerations including; education, certifications, related experience, etc.)

The Main Responsibilities

Installation technicians take direction from their Project Manager. Install access control, video surveillance, and intrusion alarm systems. Apply electrical and electronic theory and related job knowledge to install, test, repair, and modify electronic equipment. 

• Install and test security systems, ensuring quality and proper operation. Train customers on system use.
• Use PC and networking skills for installing video surveillance, NVRs, and access control systems.
• Provide technical assistance to customers regarding system operation.
• Successfully complete Technician Development Program (TDP) by fulfilling required training modules and obtaining relevant industry certifications.
• Promote system upgrades and enhancements to keep customers informed of new technology.
• Complete installation and service documentation, updating drawings and submitting accurate paperwork and timecards.
• Maintain tools, inventory, and company vehicle, ensuring cleanliness and upkeep.
• Participate in rotating on-call schedule (approx. 1 week/quarter) for after-hours service.
• Be available for after-hours work and occasional out-of-town assignments.
• Follow safety regulations and suggest improvements to management.
• Attend training to stay updated on industry knowledge.
• Keep required certifications and licenses current.
• Assist in all areas of service and installation as needed.

What We Look For in a Candidate:

Education

• High School Diploma or GED

Beneficial Education, Experience, and Certifications (not required for consideration)

• Two Year Electronics Degree or equivalent low-voltage experience
• Power Limited Technician License (PLT)
• Familiar with residential and commercial building/construction

Additional Skills and Abilities

• Positive attitude and eagerness to learn
• Mechanical aptitude
• Communications skills
• Customer service skills
• Ability to work independently or with a team
• Organizational skills
• Computer skills
• Strong work ethic and planning skills

Physical Demands

The physical demands described must be met to successfully perform the essential functions of this job.

• Primarily standing and walking, with some extensive sitting while traveling
• Stooping, kneeling, and crawling
• Regularly working at heights of 0-25 feet, with occasional heights up to 50 feet
• Climbing ladders and stairs
• Lifting, carrying, pushing, and pulling objects weighing 50-100 pounds
• Repetitive movements
• Strong audio, visual, and verbal communication abilities
• Excellent color vision for identifying wiring codes
• Driving and operating machinery as needed

Working Conditions

• Requires working in all environmental conditions (both indoors and outdoors) with some exposure to dust, insulation, noise, and heat or cold (MN weather)
• After hours work, out-of-town trips, or overnights are sometimes necessary 

Other Requirements

• Regular and reliable attendance
• Valid driver’s license, excellent driving record, and insurability under auto insurance policy

Summary

For the 9th year in a row, Custom Alarm is proud to be named one of the "Best Places to Work in Southeast MN” – an honor we deeply value. We believe that taking care of our employees allows them to deliver the best service to our customers. That's why we’re committed to offering a comprehensive benefits package, including a competitive salary, medical, dental, and life insurance, a matching 401(k), and additional perks to show our appreciation:

• Company Vehicle (paid drive time)
• Paid Cell Phone
• On the Job Training and Development 
• Employer Paid Certificates 
• Company Paid Clothing
• License Incentives
• Safety Footwear Benefit
• Prescription Safety Glasses Benefit
• Provided tools
• $2,000 signing bonus ($1,000 paid after hire, $1,000 paid after 90 days of employment)

What to Expect Next 

Start your journey with us - take just a quick 10-15 minutes to complete your application. Once your application has been reviewed, our Human Resources Manager will reach out if you meet qualifications and standards. We look forward to hearing from you!

Disability/EOE/Veteran