Installations Specialist

The Installations Specialist delivers exceptional customer service and telephone support by answering incoming calls and assisting callers with inquiries such as installations, warranties, and invoices. The Installations Specialist is also a valuable role model for the entire organization and active contributor to Great Place to Work.  

• Understands and adopts the Taste of Success, embracing and promoting Unox culture. 
• Answers incoming calls, provides telephone support, and assists callers with inquiries such as installations, warranties, and invoices. 
• Supports the administration of the equipment installation process. 
• Inputs installations and warranty data into database for all incoming calls. 
• Researches and resolves customer questions or problems.  
• Assists the service team with managing and developing Service Agents throughout all regions. 
• Oversees authorized service agent contract management, warranty service authorization, and invoice approvals. 
• Provides support to other Installations Specialists or within the department, as necessary. 
• Follows up with other departments to resolve problems as needed. 
• Other duties as assigned. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Installations?— General knowledge of Installations principles and processes.  
• Administration — Knowledge of general business administration principles. 
• Motivation – Driven by the achievement of Taste of Success and embraces Unox values. 
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate. 
• Customer Service — Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. 
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand. 
• People Orientated – Lead by example, heads up and collaborative approach, engaging with peers in constructive and collaborative manners. 
• Feedback - Build a strong, direct feedback culture, by providing feedback that is constructive, frequent, immediate. 
• Sense of Urgency?— Proactive, respect time and anticipate deadlines. 
• Process Driven — Ability to sharpen process, working to improve efficiency, while maintaining value, and organizational knowledge. 

• Associate degree in related field; 
• 1 – 3 years of relevant experience; 
• Or equivalent combination of education and experience. 
• Knowledge of Installations procedures and practices, equipment and skills needed to perform various tasks within an Installations department is a plus.