Installed Base Services Engineer

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

JOB DESCRIPTION:

Perform services on customer sites, including installation supervision, commissioning, preventive and corrective maintenance, modification of Gutor UPS systems and batteries.  Work on both onshore and offshore sites, nuclear and is in direct contact with the customer.  Connect between the customer and Gutor’s technical and commercial Customer Service teams.  Provide services focused on after-sales support for Gutor equipment as part of the OEM service team.  Commission, repair, and maintain Gutor equipment, as well as oversee the work conducted by third-party personnel across multiple client locations throughout North and South America.  Promote all Gutor services and product to customer on the field generating sales through FSE Leads. Complete work in safe manner, in charge for safety onsite, making sure that nobody & no properties are endangered.  75% domestic and international travel required to various unanticipated worksite locations.

REQUIREMENTS:

This position requires a Bachelor’s degree, or foreign equivalent, in Electrical Engineering, Electronic Engineering, or a related field, plus 3 years of experience as an Electrical Technician in field services or related occupation.Additionally, the applicant must have employment experience with: (1) Working with multiple units simultaneously, including Uninterrupted Power Supply (UPS), SDC, Modulars, PXP, and Batteries to ensure unit is operating as designed and ensuring efficient coordination and performance; (2) Training engineers to troubleshoot and perform battery maintenance, repairs, system upgrades, and parts replacements; (3) Leveraging knowledge of electronic theory to perform regular safety procedures to operate the unit including trouble shooting, alerts, and part replacement; (4) Utilizing safety protocols including LOTO (Lockout/Tagout), PPE usage, risk assessment, tools handling, environmental awareness, and safety recommendations to ensure a secure working environment; (5) Handling and maintaining various UPS systems through multiple services stages; performing maintenance, managing spare parts, extending equipment life, trouble shooting, and providing training to customers; and (6) Providing round the clock technical support, analyzing complex situations and delivering effective remote solutions to resolve incidents promptly.

#LI-DNI

Gutor is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.