Installer

Company Overview:

American Van Equipment is a leading provider of custom van and truck equipment for tradespeople and fleets across the U.S. We specialize in high-quality upfitting solutions designed to help our customers work more efficiently, safely, and professionally. As we continue to grow, we are seeking a reliable and motivated Installer who can also assist with front office customer service as needed.

Job Summary:

The Installer / Customer Service Associate is a hybrid role responsible for the installation of van and truck equipment, as well as providing occasional front-desk support to ensure an excellent customer experience. This position requires mechanical aptitude, attention to detail, and strong interpersonal skills.

Key Responsibilities:

Installation Duties (Primary Role):

• Install commercial van equipment (e.g., shelving, partitions, ladder racks) following company guidelines and safety standards.
• Read and interpret installation instructions, technical drawings, and vehicle specifications.
• Operate power tools, hand tools, and shop equipment safely and effectively.
• Inspect completed work for accuracy, quality, and customer specifications.
• Maintain a clean and organized work area, including tools and shop environment.
• Assist in inventory management and restocking of installation supplies.

Customer Service / Front Office Duties (Secondary Role):

• Greet walk-in customers and direct them appropriately.
• Answer incoming phone calls and respond to customer inquiries regarding products, installation scheduling, and order status.
• Assist with work orders, scheduling, and basic administrative tasks using internal systems.
• Coordinate with the sales and installation team to ensure timely and accurate communication.
• Help maintain a professional, customer-friendly front office environment.

Qualifications:

• High school diploma or GED required.
• 1+ years of mechanical or installation experience preferred.
• Customer service experience is a plus.
• Ability to lift 50+ lbs and work on your feet for extended periods.
• Basic computer skills (email, data entry, etc.).
• Strong problem-solving and communication skills.
• A valid driver's license and clean driving record are preferred.

Working Conditions:

• Work is performed both in a shop environment and occasionally in an office setting.
• Must be comfortable with occasional interaction with customers in a professional manner.
• May be required to work occasional overtime or assist with off-site installations.

Benefits:

• Competitive hourly wage based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan with company match
• On-the-job training and growth opportunities

American Van Equipment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.