Install/Repair Tech Supervisor

WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS:
Join our dynamic team at Direct Communications, where we are dedicated to delivering exceptional internet
services to rural communities. We offer AMAZING benefits, including health, dental, and vision care insurance
for just $1/month, telehealth services, preventative wellness programs, up to a 6% 401K match, company-paid
life insurance and short-term disability, generous paid time off, 10 observed holidays, and a personal and
professional tuition reimbursement program, among many others! At Direct Communications, we are guided by
our core values of integrity, growth, respect, sustainability, community, and strategic leadership, ensuring that
every team member contributes to a culture of excellence and shared purpose. Come be a part of something
great!

POSITION DESCRIPTION:
Primarily responsible to lead and manage a team of telecommunications technicians, setting schedules,
providing guidance, training, and support to ensure they perform their duties effectively. Oversee the
installation, configuration, and maintenance of telecommunication systems, including voice and data networks.
Develop and implement procedures and best practices for the operation of telecommunications systems to
ensure reliability and optimal performance. Monitor network performance and troubleshoot issues to identify
and resolve problems promptly, minimizing downtime and ensuring uninterrupted communication services.
Assist with management of new fiber build projects. Collaborate with other departments and stakeholders to
understand their telecommunications requirements and develop solutions that meet their needs. Stay updated
with the latest industry trends, technologies, and standards related to telecommunications systems. Conduct
regular audits and assessments of the telecommunications infrastructure to identify areas for improvement and
recommend necessary changes accordingly. Ensure compliance with regulatory requirements and industry
standards related to telecommunications, data privacy, and network security. Completes other tasks and
responsibilities assigned by management.
Candidates must have a solid work ethic and the ability to self-manage with a firm commitment to safety. Must
be comfortable working in an outdoor setting, walking significant distances each day in all types of weather,
and dealing with all manner of field hazards, including uneven terrain in dirt, grass or on streets and sidewalks.
Routinely lifts up to 50 lbs and occasionally up to 75 lbs. Must have exceptional verbal and written
communication and interpersonal skills to interact with people in a friendly and professional manner.

SCHEDULE & QUALIFICATION EXPECTATIONS

• Regular hours are Monday – Friday from 8 AM to 5 PM.


• Overtime is expected to finish scheduled work.


• Must be available to respond to emergency situations at all hours.


• Requires routine driving over large geographic area daily.


• Must have and maintain valid Driver’s License with good driving record.


• Ability to pass drug screening at any time during employment.

REQUIRED SKILLS:

• Technical Learning Agility: Picks up on technical things quickly, enjoys the challenge of learning,
  adapts quickly when facing new problems.


• Quality Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective

solutions, sees hidden problems and takes action to solve, looks beyond the obvious and doesn’t stop at
the first answers. Make good decisions based on analysis, wisdom, experience and judgment.

• Action Oriented: works hard with enthusiasm and energy with little supervision, self-motivating and
  driven for results, uses time effectively and efficiently, follows direction given, provides necessary
  information to those who need it, gives priority to administrative functions


• Customer Focused: Dedicated to meeting the expectations and requirements of internal and external
  customers, acts with customers in mind, does not walk away until an issue is resolved.


• Communications: professional and courteous, good listening skills, composed in uncomfortable or
  stressful situations, relates well to all types of people.
  

PHYSICAL REQUIREMENTS HIGHLIGHTS (not an all inclusive list):

• Climbing ladders


• Lifting and carrying 35-50 lbs frequently, 50+ lbs occasionally


• Working outdoor in all weather conditions


• Walking over uneven surfaces


• Kneeling, stooping, bending, crawling, twisting


• Reaching forward, grasping, push/pull, wrist twisting


• Using computer, laptop, tablet and/or cell phone
  


• Neck motion (L/R and Up/Down)

BENEFITS:

• Health/Dental/Vision Insurance for $1/month


• Tele-Health Services


• Preventative Wellness Programs


• 401(k) with 6% Company matching


• Generous paid time off (prorated 14 days in year 1 and earning more each year)


• 10 observed/paid holidays


• Company-paid life insurance - Basic Life & Accidental Death and Dismemberment


• Company-paid short term disability


• Long term disability


• Tuition Reimbursement Program (professional and personal)


• Voluntary Flex Spending for Medical and/or Daycare


• Voluntary Supplemental Group Term Life Insurance


• Voluntary Accident Insurance


• Voluntary Critical Illness Insurance


• Free internet if you live within our service footprint


• On-the-job training
  

Direct Communications is an Equal Opportunity Employer and provider.