Institutional Grievance Officer-Mountain View Correctional Institution

Agency

Adult Correction

Division

COO - OPS - Institutions Operations

Job Classification Title

Program Coordinator II (NS)

Position Number

60070239

Grade

NC10

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

Salary Range: $43,267-$75,118

This position is located in the beautiful mountains of Western North Carolina at Mountain View Correctional Institution in Avery County. Mountain View is a medium custody male facility that houses approximately 908 offenders. We offer a variety of educational classes and programs to promote offender rehabilitation.

The Program Coordinator II/Institutional Grievance Officer will be responsible for the coordination and implementation of the Department of Adult Correction Administrative Remedy Procedures/Grievance Program for the assigned prison facility. The policy of the North Carolina Department of Adult Correction (DAC), Division of Institutions (DOI) is to provide offenders an opportunity for administrative settlement of legitimate grievances. A quality offender grievance response is essential to the Division of Institution’s mission and impacts the outcomes of offender lawsuits. The Institutional Grievance Officer will be assigned to prison facilities with large offender populations to coordinate the increased volume of offender grievances. The position will be responsible for monitoring the grievance program to ensure the process meets Department of Adult Correctional policy requirements. The position will maintain knowledge of the Administrative Remedy Procedures/Grievance Program and consult with staff and offenders to provide guidance in the resolution of concerns/issues. The position will assist with investigating grievance claims by researching and gathering facts for response to the offender. The position will analyze data and complete reports on grievances while demonstrating the ability to organize and complete work assignments with minimal guidance.

Knowledge Skills and Abilities/Management Preferences

Management Preferences:

• The position requires a thorough working knowledge of the agency’s Administrative Remedy Procedure Policy, forms utilized in the processing publications and correspondence(s) received from each facility/institution. 
• Must have proficiency in the use of Microsoft applications (Word, Excel, PowerPoint and Databases).

***This is an INTERNAL POSTING open ONLY for current employees of the NC Department of Adult Correction. ***

This is a full-time position (40 hours per week) with State Benefits.  

***Applicants must pass a background check to be eligible for this job. ***

Note to Current State Employees:
The salary grade for this position is NC10.  State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position.  If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Misty Swanson Carver

Email:

[email protected]