Instructional Designer

Description

Responsibilities

• Design and develop eLearning and video-based training content related to Tyler Technologies Public Safety software applications and internal systems for clients and employees.
• Leverage Tyler University (LMS) to deliver, manage, and track learning programs, certifications, and user progress.
• Edit, maintain, and continuously improve recorded video and eLearning content for internal and external audiences.
• Collaborate with cross-functional teams (Support, Development, Implementation) to identify training needs and develop scalable learning solutions.
• Review and provide peer feedback on eLearning modules and video content created by team members.
• Support and maintain onboarding plans for new hires and transitioning employees, including scheduling, coordination, and delivery of initial learning activities.
• Coordinate virtual training logistics including scheduling sessions, managing materials, and tracking attendance.
• Ensure learning content supports a variety of learning styles with an emphasis on self-directed, digital-first learning experiences.
• Assist in the creation and rollout of training for new processes, system updates, and product enhancements.
• Prepare reports as assigned.
• Perform other related duties as assigned.

Qualifications