Instructor Trainer 2 - Positive Work Culture

Texas Health and Human Services Commission requires the services of (4) Instructor Trainer 2

Level Description

Minimum 5 to 8 years of experience designing, developing and implementing training curricula. Develop training programs, including web-based and instructor led courses, job-aids, videos, etc. Minimum 5 years of experience conducting classes regarding standard operating procedures of various software solutions, IT security, IT system installation, software programming, system maintenance, and repair of software, operational support best practices, and equipment. Experience with web based learning management systems and e-Learning authoring tools. Expert knowledge of MS Office Suite 2010 (Word, Excel, PowerPoint, Outlook). A high degree of aptitude and flexibility to deliver training on a myriad of software products. Experience in delivering technical training in cloud-based technology is a plus.

Job Description

Responsible for preparing, conducting, and evaluating technical training programs. Writes literature and materials to be used in programs and designs exercises to enhance lectures. Shall deliver on-site and web-based training courses covering any number of software solutions. Leads development of infrastructure for information delivery, as well as taking part in the writing and maintenance of training material and supplementary technical documentation. Creates instructor materials (course outlines, background material, instructional materials, and training aids), as needed for different COTS Products/Current IT-Driven in-house solutions as well as desktop support processes, i.e. Remote Access Systems, RAS step by step procedure. Assists with formatting training materials created by other DIR Staff as requested. Determines needs and develops plans to meet the need of customers. Assists in design of computer-based and multimedia curriculum. Shall be planning, directing and undertaking classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops. The trainer will manage the training program in accordance with business needs, regulatory requirements, and Quality Management System. Help staff with their productivity reporting both within and without the agency. Researches and recommends vendors and costs for various training methods including: training classes from outside vendors; books; readymade training guides; computer or web based training. Stay current with developments in computer training field, especially alternative media/methods for instruction. This instructor uses a computer to organize and draft a curriculum that breaks a complex subject into blocks or units of instruction, creates graphics, and integrates them into curriculum. Courses may be instructor based, computer-based, simulator based, interactive, or non-interactive. This instructor also teaches short technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses. Job duties also include the following: incorporation of new curriculum in the teaching process (e.g., develops clarification or examples of application related to the subject matter), development and maintenance of classroom techniques that reflect professionalism and good discipline and enhance teaching, development of alternative teaching techniques and scenarios to maintain high motivation and interest in the subject areas, and while acting as the testing officer, the conducting of test analysis and development or revision of test items.-The Training Specialist is primarily responsible for working with a team of Training Specialist in technical and system curriculum delivery, revision and maintenance. This specialist will gather, analyze, translate and compose technical information into clear, readable materials to be used by technical and non-technical personnel. Collect data and analyze audiences and training needs, based on new business processes and policies, and apply these into successful training delivery. This specialist will teach technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses. Has a basic understanding of EIR Accessibility and assistive technologies used by people with disabilities. Understands protocols for communicating with customers requiring special assistance to obtain required or requested information.

This position will develop modules and facilitate trainings for the Texas Vaccines for Children program and immunization practices as part of the onboarding process, and standard operating procedure activities, for newly enrolled healthcare providers, Texas Department of State Health Services Public Health Region, and Local Health Department staff. Coordinates and prepares reports for review and promotes the use of training services, methods, and techniques. Adapts to a variety of learning styles and can effectively transfer knowledge to participants.

Essential Job Functions:

• (80%) Works closely with the Vaccine Operations Group Manager and the pertinent leadership to coordinate educational training programs and activities that meet required activities of the CDC's annual Immunization Program Operations Manual. Assists in the coordination of project goals with others related to training activities and initiatives. Develops training curricula, formulates training objectives, and produces training aids and materials to meet internal and external training needs. Evaluates data and reports on training programs and materials on a routine basis. Works with the VOG Training Specialist IV to provide information and draft content for reports, work plans, contracts and other documents as needed.
• (10%) Assists with the planning, coordination and facilitation at immunization partner and stakeholder meetings, trainings, and conferences. Assists or participates in the coordination and/or facilitation of Immunization-related training in a classroom, distance learning, or e-learning environment; facilitates workshops and meetings.
• (5%) Develops, implements, and evaluates training strategies, policies and procedures related to internal and external educational and training activities to ensure quality and consistent education and training is delivered to immunization partners and stakeholders.
• (5%) Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
  • Knowledge of local, state, and national laws, rules, regulations, and policies relevant to Immunization services/programs.
  • Knowledge of the principles and practices of training.
  • Knowledge of Captivate training software.
  • Knowledge of Moodle training software.
  • Skill in oral and written communication.
  • Skills to generate accurate reports and materials under short deadlines.
  • Skill in presentation development and delivery.
  • Skill in planning, organizing, developing, implementing, and managing multiple projects.
  • Ability to evaluate the effectiveness of training programs and revise training based on evaluation.
  • Ability to assess training needs.
  • Ability to communicate effectively and persuasively both orally and in writing.
  • Ability to identify problems, evaluate alternatives and implement effective solutions.

Requirements:

• 5yrs. - Required - Knowledge of local, state, and national laws, rules, regulations, and policies relevant to Immunization services/programs.
• 5yrs. - Required - Ability to evaluate the effectiveness of training programs and revise training based on evaluation.
• 5yrs. - Required - Knowledge of Captivate training software.
• 5yrs. - Required - Knowledge of Moodle training software.
• 5yrs. - Preferred - Skills in oral and written communication.
• 5yrs. - Preferred - Skills to generate accurate reports and materials under short deadlines.
• 5yrs. - Preferred - Skill in presentation development and delivery.
• 5yrs. - Preferred - Skill in planning, organizing, developing, implementing, and managing multiple projects.

Work hours and location:

• Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.
• The primary work location(s) will be at 1100 W 49TH ST, AUSTIN, TX 78757. ON-SITE POSITION ONLY.

Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.

Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.