Instrumentation Tech II- Birmingham, AL

Serves as local field service technician dedicated to Measurement Solutions products to ensure our customer needs are met with the highest level of professionalism.  Builds customer relationships through solutions-oriented communications.  Configures, troubleshoots, and repairs Measurement Solutions instruments, products, and systems.

·       Performs on-site demand and contract field services to support our customer’s installed based for instrumentation, including diagnostic, troubleshooting, calibration, and start-up and commissioning services.  Recommends approaches on repair, replace, and upgrades.

·       Provides informal and on-the-job customer training.

·       Effectively communicates customer needs and opportunities to the organization and utilizes technical skills and abilities to develops tactics and strategies to support those customer needs.

·       Partners with Sales team to execute tactics and strategies to improve customer satisfaction and service growth through available service programs.

·       Reports performance measures towards goals.

·       Timely completion of all required reports, certificates, and relevant documents.

·       Use of the Acclivus R3 dialogue process.

·       Actively owns safety for themselves and those around them through adherence to all safety and quality rules, and regulations.

·       Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• EDUCATION & EXPERIENCE: 1800 hours of technical education or equivalent (Associate’s degree) and three (3) years of relevant experience OR High School Diploma and five (5) years of relevant experience