Insurance Administrative Assistant

SUMMARY:  Responsible for providing positive contact experience between public and agency personnel, whether through telephone contact or in person. Create a positive first impression on callers and visitors alike.  This position will also be required to obtain their Property and Casualty and/or Life and Health insurance license(s) within six (6) months of hire.

ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following:

• Greet visitors, announce to Agency staff member


• Direct/escort visitors to appropriate Agency staff member


• Engage visitors waiting to be seen by Agency staff member


• Oversee reception area


• Direct incoming and interoffice calls to appropriate Agency area/personnel


• Accurately record and deliver messages for Agency staff members


• Supply information to callers


• Perform clerical duties as assigned


• Place telephone system into various modes to ensure acceptable customer service per guidelines


• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.


• Regular, predictable attendance is an essential requirement of this position

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED)


• Minimum one (1) year experience using a multi-line phone system and customer service experience


• Hold Property and Casualty and/or Life and Health insurance license(s) or obtain license(s) within six (6) months of hire.


• Knowledge of Word, Excel, Internet navigation/research, and Outlook is expected


• Ability to clearly and effectively communicate both verbally and in writing

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran