Insurance and Collections Specialist

Company Core Purpose, Core Values

Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in the Northwest Ohio area. There are more than 100 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice’s purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry. 

The practice has five core values; a teamwork focus, a patients first mentality, with the patients’ comfort and care our #1 priority. We value kindness and compassion, both within our team and with our patients. We also have an unwavering standard of excellence, challenging all team members to meet their God given potential in attitude, skill, and service. Our final core value is making every minute count, driving performance and efficiency.  

Mission of Insurance and Collections Specialist

The Insurance and Collections Specialist’s direct support is the Operations Director. The mission of this position is to assist patients and team in understanding and applying insurance benefits and help maintain a healthy company cash flow by collecting on current and past due accounts. 

 Key Accountabilities

• Process Claims: Submit and track insurance claims promptly to ensure timely reimbursement.
• Verify Benefits: Check and document patient insurance coverage before scheduled appointments.
• Resolve Claims: Monitor outstanding claims and provide requested documentation to insurers.
• Manage Collections: Secure payments on current and past-due patient accounts.
• Update Records: Maintain accurate patient accounts and brief the business team on statuses.
• Master Policies: Develop deep expertise in the practice’s most frequently used insurance plans.
• Support Operations: Handle miscellaneous administrative duties to maintain efficient office workflows. 

Key Competencies

• Professionalism: Maintains composure, discretion, and a positive attitude in high-stress situations.
• Efficiency: Prioritizes, organizes, and completes tasks independently under tight deadlines.
• Administrative Skill: Demonstrates strong computer literacy, precise documentation, and accurate mathematical abilities.
• Reliability: Ensures consistent attendance, meticulous follow-through, and exceptional attention to detail.
• Communication: Collaborates effectively and maintains confidentiality with patients, staff, and management.
• Growth Mindset: Resourceful, coachable, and proactive about applying new industry best practices.