LAKE HAVASU CITY, AZ | TY SCHRAUFNAGEL AGENCY
At the Ty Schraufnagel Agency, everything we do, from the way we build relationships with clients to how we support and cheer each other on, comes back to a common goal: we work as a team at being the best at our jobs.
Hopefully, you will notice that our Core Values are listed before the job requirements. They are at the heart of what we do, who we are, and who we look to have join our team.
We're looking for a positive, motivated candidate to join our Service Team as a full-time, in office Central Team Member. This 40 hour a week, in office role will allow someone who is best at providing high levels of service, solving problems, and working as a part of a championship team. No prior experience in insurance is needed as long as you are a hungry learner, humble, and excited to grow more relationships and be a part of a championship team.
This is an opportunity to build a career, grow your impact, and win as a team. If this sounds like a good fit, we can’t wait to meet you!
Our Core Values are the glue for our team; aligning enables us to operate at an elite level. We're proud to say that we are consistently among the top 2% agencies across the company, and we strive to be better each day.
C O R E V A L U E S
- Innovative
- Belief
- Resilience
- Humility
- Generosity
- Positive Mental Attitude (PMA)
S K I L L S
- Maintain a positive, upbeat attitude
- Follow-up consistently and promptly
- Clear, direct communication
- Prioritize and remain adaptable
- Work efficiently
- Ability to transition between tasks quickly and work efficiently
T R A I T S
- Coachable
- Accountable
- Fast Learner
- Self-Directed
- Natural Relationship-Builder
E D U C A T I O N
- High school diploma
- Associate or bachelor’s degree preferred, but not required
L I C E N S I N G
- Property and casualty insurance licenses within 30 days of hiring offer Life license within 90 days from original hire date
- Must be licensed before official starT
The primary objective of a Central Team Member is to maintain our current customers. This will include setting up reviews, servicing accounts, and continue to add lines to current customers.
Service Existing Customers
Insurance is built on maintaining our customer base and we have a lot of already existing deep customer relationships.
The number one place we can obtain new business is from current customers.
This role will facilitate reviews, changes, and updates to maintain the highest level of customer satisfaction.
Role Specifics
Examples of things that could fall under your purview:
- Addressing new and existing claims with an ability to show empathy, problem solve and communicate proactively with both insureds, adjusters and vendors.
- Helping business owners with timely certificates of insurance for them to be able to complete their work
- Address complex billing issues for all accounts across multiple lines
- Be early in the phone tree to greet clients with a warm voice, positive mindset, and solution-oriented attitude
- Tee up the sales team for new accounts as well as cross sell existing accounts proactively
Help Customers Feel Heard in a Tumultous Market
Execute proactive rate change process with all customers to educate customers healthy expectations about what is happening in the insurance market.
Work to solve problems on the first phone call to build loyalty to the agency.
Work as a team to assure extreme accountability for all problems to be solved in a timely manner.
C O M P E N S A T I O N
- A successful candidate will earn between $41K-$45Kwith base, commission, and bonus year 1
- Base Salary is $32,000 to $38,000
B E N E F I T S
- Health Insurance Options
- Vision/Dental Options
- Paid Time Off
- Retirement Matching
S C H E D U L E
- 8:30 AM to 5:30 PM
- Weekend events as needed
F U T U R E C A R E E R P A T H S
Successful performance as a Central Team Member can lead to two future career paths.
- Lead the Service Team
- This is a great path if you know you’d like to run your own business with your own team, but currently lack the necessary experience or capital.
Job Type: Full-time
Pay: $32,000.00 - $45,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Supplemental Pay:
Work Location: In person
Salary :
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