Insurance Coordinator

Role Overview

Rockford is seeking a detail-oriented and highly organized Insurance Coordinator to support our risk management and insurance compliance efforts. In this role, you will play a critical part in helping our trade contractors remain compliant, supporting our internal processes, and maintaining accurate and timely records. The ideal candidate is proactive, communicative, and comfortable working in a fast-paced, construction-focused environment.

This position is perfect for someone who thrives in a collaborative environment, enjoys detailed administrative work, and has a keen interest in insurance, risk management, or construction operations.

Key Responsibilities

• Provide administrative support to the Chief Legal Officer, especially during peak workload periods.
• Communicate with clients, vendors and trade contractors via phone and email regarding insurance, W-9s, ACH details, and compliance requirements.
• Request, collect, and verify trade contractor insurance certificates, W-9 forms, and ACH information.
• Enter and maintain accurate data in our insurance dashboard system.
• Upload insurance certificates and track expirations to ensure ongoing compliance.
• Follow up with vendors regarding expired or incorrect insurance documentation.
• Collaborate with trade contractors to resolve insurance discrepancies or deficiencies.
• Order insurance certificates for municipalities or special project requirements.
• Confirm trade contracts are released and all necessary insurance documents are on file.
• Assist in verifying vendor ACH deposit information for accounts payable.
• Perform various clerical and administrative duties as assigned.
• Support company-wide initiatives around diversity, equity, and inclusion.
• Track and manage all aspects of Builder's Risk coverage for assigned projects, ensuring continuous, appropriate coverage limits throughout the construction phases.
• Coordinate with project teams and brokers to obtain project-specific Builder's Risk quotes, bind policies, and ensure timely issuance of coverage documentation to owners and required parties.
• Maintain accurate records of all Builder's Risk policies, endorsements, coverage periods, and valuations, including updates for changes in construction value or project milestones.
• Assist in the claims process related to Builder's Risk losses, gathering necessary documentation, communicating with adjusters, and tracking resolutions to ensure timely and fair outcome

Qualifications

• High school diploma or GED required; additional administrative or insurance-related coursework is a plus.
• Minimum of 3 years of experience in an administrative support role; insurance knowledge or construction industry experience is strongly preferred.
• Strong attention to detail with excellent organizational and time management skills.
• Effective written and verbal communication skills with the ability to work professionally with internal teams and external vendors.
• Proficient in Microsoft Office, especially Excel, Word, and Outlook.
• Demonstrated ability to prioritize and manage multiple responsibilities in a deadline-driven environment.
• A team player with a positive attitude and a willingness to learn.
• Familiarity with TrustLayer

Rockford offers competitive compensation, 401(k) with company match, comprehensive healthcare plans, generous paid time off including, continued learning and training opportunities, on-site health and wellness activities, tuition reimbursement, flexible work schedules, and access to industry-leading technology. Team members are also provided opportunities to help shape their community for future generations through volunteer time off and opportunities for involvement with local organizations.

Who We Are

At Rockford, we’re not just in the business of creating buildings – we’re creating neighborhoods, businesses and communities and we’re looking for people who are ready to make an impact. Rockford is a nationally recognized construction, development, and property management provider ranked by Engineering News-Record as one of the top 200 contractors in the nation. With regional offices in the Midwest and Southeast, we’ve built projects totaling more than $5 billion in varying scope and size, serving education, healthcare, hospitality, multi-unit, mixed-use, senior living, manufacturing and industrial clients. We’re delivering forward-thinking ideas with an approach that’s built on safety, teamwork and a dedication to quality.

Office

The work environment for this position is a typical office environment with occasional construction site visits. When in the office, the physical demands require the ability to sit for long periods of time. Intermittent movement, such as accessing centrally located office equipment, lifting of 35 lbs, bending, stooping, kneeling, and climbing, may be necessary to perform the requirements of this position. Site visits may subject the individual to hazards commonly associated with construction.

Rockford is an equal opportunity employer that supports and subscribes to a policy of nondiscrimination in all aspects of employment. Rockford will not discriminate based on religion, race, color, national origin, age, sex (including pregnancy and related conditions, gender identity, and sexual orientation), height, weight, marital status, military service, partisan consideration, disability, genetic information, or any other reason prohibited by applicable federal and state laws.