Insurance Customer Service Representative

Salary :

$48,000 - 55,000 yearly

Company : Pete Quakkelaar

Job Type : Full Time

Byron Center, Mi 49315

Job Description - Insurance Customer Service Representative

Replies within 24 hours

The Customer Service Representative at the Quakkelaar Insurance Agency representing the Michigan Farm Bureau Family of Companies is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks

Discounts on personal insurance

Paid time off

Paid continuing education

Professional Development Opportunities

Casual dress code

Small office environment

Free training

Job Stability and growth in a thriving industry

Responsibilities

Answer customer calls and correspondence regarding new or existing insurance policies.

Work with new clients in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.

Set appointments and/or client calls to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.

Confer with existing customers to provide detailed information about products and services, quote new business, process new applications, process renewals and/or cancel accounts, take payments, and provide requested documentation.

Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.

Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.

Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management and rating system.

Collaborate with team members, provide expertise, answer questions, and participate in formal and informal meetings as needed.

Qualifications

Hold a State of Michigan Property and Casualty insurance license.

Have a minimum of two years of personal and commercial lines insurance account management experience.

Demonstrate a strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.

Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.

Possess a sense of urgency, attention to detail, organization, multi-tasking, follow-up skills, the ability to handle difficult situations with customers and solve complex problems without direct supervision.

Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Compensation: $48,000.00 - $55,000.00 per year

At Farm Bureau Insurance we’re dedicated to serving Michigan - and only Michigan. We were founded in 1949 by Michigan farmers – members of Michigan Farm Bureau – who wanted an insurance company that worked as hard as they did, gave honest service, and cared about Michigan’s future.

At the Quakkelaar Insurance Agency we're also dedicated to serving Michigan, especially Byron Center and the surrounding area. We were founded in 1993 by the current owner Pete Quakkelaar.

Michigan residents trust Farm Bureau and the Quakkelaar Insurance Agency with their insurance needs. We are dedicated and committed to helping customers make informed decisions about insurance. We have a passion for helping others and we're making a difference in people's lives by ensuring our neighbors are protected from whatever comes their way.

If you are seeking a meaningful and challenging career, then joining the Farm Bureau family and the Quakkelaar Insurance Agency may be the right career choice for you.

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About the Company

Pete Quakkelaar

Supporting Michigan farmers, for access to healthy, local food, and protecting residents and businesses from the risks of everyday life.

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Insurance Customer Service Representative

Job Description - Insurance Customer Service Representative

About the Company

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