Insurance Customer Service Representative

If you're interested in launching a rewarding career working with Homeowners Insurance, join our training program! We offer paid training to obtain your Property & Casualty license and learn how to assist policyholders. Apply today to begin a meaningful career with a company that values your contributions.

Position start date: October 13th, 2025
Open house for interviews: September 18th, 2025

Why Safepoint Insurance

• Paid professional development! We offer a comprehensive training program to obtain a 4-40 license and develop your skills
• A company that values your contributions-Safepoint won Florida Trend's Best Places to Work in 2025!
• A supportive, professional, and collaborative team that promotes internal growth
• Competitive wages and employee benefits including medical, dental, vision, immediate Safe Harbor 401k vesting, free memberships, and more

• Ability to obtain and maintain P&C insurance licenses in all 50 states
• Passion for great customer service over the phone and in call center environments
• Strong punctuality and reliable attendance
• Ability to work independently in a fast-paced environment
• Previous call center and customer service experience required
• Previous Property & Casualty experience is preferred
• Proficiency with Microsoft Office products
• Excellent communication skills with ability to interact on a professional level with internal and external personnel and partners
• Results driven with strong problem solving and analytical skills
• Detail-oriented and exceptionally organized
• English and Spanish speaking and writing skills desired but not required

• Provide excellent customer service to agents and policy holders in a moderate to high volume call center environment
• Process corrections or adjust records when needed, following the appropriate company guidelines
• Maintenance of license with the Florida State Department of Financial Services
• Review incoming endorsement requests and/or email communications
• Review, organize, and forward information to be escalated for resolution as needed
• Adhere to the established productivity and quality metrics established
• Other tasks and projects as assigned

• Ability to use telephone and computer systems to communicate with and service customers
• Ability to use computer system to research information on risks
• Ability to prepare for, obtain, and maintain resident Property & Casualty insurance licensing through the Florida DFS, and reciprocal licenses in all 50 states in the continental United States
• Ability to handle 50-80 incoming phone calls per day
• Ability to reliably commute to the assigned office location
• Ability to adhere to regular attendance schedule on-site
• Ability to clearly communicate verbally and in writing.

• Market Competitive Wages 
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
• Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vison Insurance
• Short and Long Term Disability Insurance (company paid premiums)
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• AAA Membership (company paid)
• Identity Theft Protection (company paid)
• Other Ancillary Insurance Benefit Programs
• And more…