Insurance Customer Service Representative (Call Center)

Compensation

• Starting Pay Rate: $21.00 - $25.00/hr

Benefits

Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical Insurance


• Health Spending Account (HSA) with company match


• Paid Time Off


• Pre-Tax & Roth 401(k) plan with company match


• Flexible Scheduling & Hybrid Work Opportunity


• Dental and Vision Insurance


• Life and AD&D Insurance


• Tuition reimbursement & company-paid training programs


• FREE AAA membership & travel / product discounts


• Company Paid Short-term & Long-term disability


• Paid Volunteer Time Off 


• Flexible Spending Accounts


• Tuition reimbursement & company-paid training programs

Job Responsibilities

Job Specific Requirements

• Responsible to obtain and maintain the required license or certification in an active status

• Able to display working knowledge of carrier offerings, processes, and requirements

• Ability to work evenings, weekends, & events as required by business need/Leadership directive

• Working knowledge of computer software and ability to effectively navigate multiple systems

• Ability to operate independently and display proficiency in minimization of errors & problem solving

• Must be able to resolve problems and work under pressure to diffuse member concerns

• Work under pressure during periods of high volume

• Ability to multitask in various areas of insurance sales and service

Physical Requirements

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone


• Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time


• Must be able to lift, carry, push, pull a maximum of 30 lbs

This position does not offer visa sponsorship now or in the future.