Insurance Office Administrative Assistant

Insurance Office Administrative Assistant

Company: Skogman Companies

Location: Cedar Rapids, IA | In-Office

We’re partnering with Skogman Insurance Companies to find a hands-on Insurance Office Administrative Assistant to join their growing insurance agency in Cedar Rapids, IA. This position will serve as the first point of contact for clients and plays a key part in keeping the office running smoothly by providing administrative, operational, and customer service support to the team.

The ideal candidate is organized, detail-oriented, and proactive, with a strong sense of responsibility and a desire to learn the insurance industry. This person will help ensure efficient workflows, accurate documentation, and consistent communication across the agency.

Key Responsibilities

Client & Front-Desk Support

• Greet clients and serve as the first point of contact for the agency


• Answer phone calls, emails, and other correspondence


• Document and track client communications


• Send daily cancellation notices


• Provide customer service support for Commercial Lines and Personal Lines as needed

Agency & Office Operations

• Maintain a working knowledge of all agency procedures and workflows


• Coordinate office activities to ensure efficiency and compliance with company policies


• Track office supply inventory and place orders as needed


• Assist colleagues and leadership with special projects and administrative needs

Training, Compliance & Records

• Track education, training, and development records to support staff licensing and compliance


• Support required agency audits and documentation


• Maintain accurate records related to internal processes and procedures

Accounting & Policy Support

• Assist accounting with commission processing and related administrative tasks


• Manage company downloads and download reporting

Systems & Workflow Management

• Become proficient in multiple agency software platforms


• Prioritize workload and adapt to shifting deadlines and daily needs


• Demonstrate a strong commitment to learning and understanding the insurance industry

Skills & Qualifications

• Minimum 3 years of administrative experience, including phone support


• Insurance or Applied Epic (AMS360) experience a plus


• Strong customer service and communication skills


• Highly organized with excellent follow-through and attention to detail


• Ability to multi-task, prioritize, and adapt in a fast-paced office


• Comfortable using Word, Excel, Outlook, and learning new systems


• High school diploma or higher education

About Skogman Companies:
Skogman Companies is the parent company of Skogman Realty, Skogman Homes, Skogman Insurance, and Skogman Remodeling and Repair. We are a family‑focused business committed to integrity, innovation, and exceptional customer service across real estate, homebuilding, insurance, and remodeling in Eastern Iowa.

KSI’s Talent Acquisition Team partners with companies to assist with their hiring needs. All positions are direct-to-hire opportunities with the employer.