Find your calling at Mercy!

Insurance Services Representative II is responsible for collection and resolution of outstanding insurance receivables including but not limited to unpaid, denied and underpaid claims. Insurance service representatives must communicate effectively, while accurately and efficiently handling high claim volume. Insurance Service Representative II displays quality and productive work habits, possesses intermediate knowledge in department operations and serves as a resource for both management and level I co-workers.Performs duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards.

Position Details:

Minimum Required Qualifications
Education: HS Degree or Equivalent
Licensure: None
Experience:
- 1 year revenue cycle or meets position specific duties and responsibilities
- EPIC Resolute Hospital Billing or Ambulatory experience
Certification/Registration: None
Other Skills and Knowledge:
- Basic communication and customer service skills
- Basic Microsoft Excel and Word knowledge
- Basic Computer and keyboarding skills

Preferred Qualifications
Experience:
- Prior Revenue Cycle
- Healthcare billing or insurance
Other Skills and Knowledge:
- Intermediate Computer and keyboarding skills
- Intermediate Microsoft Excel and Word knowledge
- Intermediate communication and customer service skills

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.