Insurance Verification Specialist

Position Overview

AO Multispecialty Clinic is a trusted healthcare organization in the CSRA, known for providing compassionate, high-quality patient care. We are committed to supporting our patients, our community, and our team members. If you are detail-oriented, dependable, and thrive in a collaborative healthcare environment, AO Multispecialty Clinic offers an opportunity to make a meaningful impact every day.

The Insurance Verification Specialist is a key member of the Billing Department and plays an essential role in ensuring accurate and timely insurance verification to support clinic operations and patient services.

Key Responsibilities

• Contact insurance carriers to confirm eligibility, benefits, and coverage details
• Communicate insurance benefit information clearly and professionally to patients
• Obtain, track, and maintain current referrals for in-network and out-of-network insurance plans
• Update patient insurance information promptly when plans or benefits change
• Ensure insurance verification data is accurately documented and maintained in patient records
• Manage multiple internal communication channels to support timely and accurate patient insurance verification

• Hiring Manager: Michelle Lemon
• Minimum of 6–12 months in current position required.
• Must be in good standing and performing at or above expectations in current role.
• Interview with the hiring manager is required.
• High school diploma or equivalent required; additional coursework in healthcare administration or a related field preferred.
• Previous experience in medical scheduling, referrals, or healthcare administrative support strongly preferred.
• Familiarity with electronic medical records (EMR/EHR) systems required.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.
• Reliable attendance and the ability to work standard clinic hours.