Intake and Outreach Specialist

REPORTS TO: Admissions Manager                                                                                     FLSA STATUS: Non-Exempt 

SCHEDULE: Weekends - Varied Hours 

POSITION SUMMARY: Responsible for answering calls and inquiries about treatment with Revive. Completing the intake process efficiently. Developing and maintaining relationships with community partners.

GENERAL RESPONSIBILITIES

Coordinate Referrals/Intakes:

1. Works with Admissions Manager/Intake Team to contact all referrals in a timely manner. Provides general information on services offered by Revive programs. Gathers general information on potential client’s mental health needs, current level of crisis, payment options, legal status, and other relevant information.


2. Identifies factors which suggest the referral may be better served by another agency dependent on need and level of care. If appropriate, provide contact information for other agencies.


3. Schedule applicant for admission date.


4. Oversee and manage orientation process for each intake.


5. Process paperwork and maintain records in a timely manner.


6. Provides needed documentation to enroll clients into residential treatment.


7. Coordinates and ensures timely processing of program documents including referrals, intakes, discharge summaries etc.


8. Determines client’s strengths and needs by establishing a safe trusting relationship with clients, families, and caregivers.


9. Data entry and completion of signing documents into electronic health record with intakes.


10. Establishes a compassionate and respectful environment by practicing good communication skills; keeping client information confidential; conducting self in professional manner.


11. Complete projects and tasks as assigned by supervisor.


12. Actively participates in daily/ weekly meetings and annual trainings.


13. Answers main line telephone and distributes messages to team members.


14. Monitors the front desk/lobby area and answers questions.


15. All other duties as assigned.

BACKGROUND/EDUCATION:

1. High School Diploma or equivalent (GED).


2. Experience in the behavioral health field a plus.

QUALIFICATIONS REQUIREMENTS:

Must have knowledge of medical privacy and confidentiality (Health Insurance Portability and Accountability Act [HIPAA]); computer applications/software to include Microsoft Office programs/MS Outlook (e-mail), and internet familiarity. Electronic medical records experience is desired.

Having a comfort level working with incarcerated individuals in a jail environment is a must.

Experience working with individuals and families who have various mental, behavioral, and substance abuse conditions is a plus.

SKILLS REQUIRED:

1. Must have organizational and communication skills, both written and verbal.


2. Communicate effectively in oral and written format with i.e., attorneys, physicians, and other referring agencies.


3. Maintain effective interpersonal relationships.


4. Must have ability to work independently and work in a stressful and busy environment.


5. Office administration phones, copier, scanner, fax machines etc.


6. Running background checks with confidentiality


7. Moderate computer skills including but not limited to Microsoft Excel and Word and various web sites.

WORKING CONDITIONS:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit, stand, bend, reach overhead and lift to 10 pounds; travel outside of the office and/or attend meetings both during and after normal work hours, both at and away from the work site.  Exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Environmental Conditions:

The employee will work indoors in a residential setting with central heating and air conditioning.  The house itself is open and ventilated well with central heating and air conditioning.  The person may work outside in heat/cold, wet/humid, and dry/arid conditions during times of community activities for clients.

Mental Demands:

There are several daily deadlines associated with this position, which may cause significant levels of stress for some individuals.  The position must deal with the clients, staff, and insurance representatives daily on a variety of issues. 

WORK EXPECTATIONS:

1. Minimum of 40 hours per week.


2. Must be able to work well with other staff and clients.

AT-WILL EMPLOYER STATEMENT

Revive Ministries Inc. (Revive) is an At-Will employer.  This means that regardless of any provision on this form, the company or employee may terminate the employment relationship at any time, for any reason, with or without cause or notice.  Nothing in this job description or in any document or statement, written or oral, shall limit the right to terminate employment at-will.  No officer, employee or representative of the company is authorized to enter into an agreement-express or implied-with any employee for employment for a specified period of time unless such an agreement is in a written contract signed by the CEO or Program Director of the company. 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Revive Ministries Inc. (Revive) is an Equal Opportunity employer, and we comply with federal, state, and local laws prohibiting discrimination.  No person shall be discriminated against in employment, training, promotions, transfers, rates of pay, layoffs, any form of compensation or any term or condition of employment on the basis of race, sex, color, religion, national origin, age, marital status, disability, tobacco use, gender identity, genetic information, military status, pregnancy or childbirth, status as a smoker or non-smoker, veteran status or any other protected class under federal, state or local law.