Intake And Services Coordinator

South Hills Interfaith Movement’s (SHIM) mission is to mobilize community resources and implement sustainable programs that compassionately help neighbors meet basic needs, achieve self-sufficiency, and build community. SHIM provides food, clothing, financial aid, education, family support, and a host of other services to 8,000 people in need in Pittsburgh’s southern suburban neighborhoods. In response to the unique challenges faced by the local refugee and immigrant population, SHIM operates programming designed to support children and families in this demographic.

Job Summary:

Due to growth and internal movement, SHIM is hiring an Intake and Services Coordinator. This role is responsible for providing direct assistance to individuals and families. Direct services provided by the Intake and Services Coordinator will include intake with walk-ins and other referrals, sometimes with individuals and families referred to SHIM by partner agencies; providing guidance to families in crisis, and advocacy and referral to outside services.  The Intake and Services Coordinator will administer special programs designed to promote self-sufficiency. 

This position is eligible for hybrid work in accordance with SHIM’s Remote & Flexible Work Policy, once a probationary period has ended. Hybrid eligibility and schedule are determined based on organizational needs, position requirements, and supervisory approval.

 Essential Functions:

• Conduct intake and needs assessments with individuals and families 
• Assist with client intake for food pantry, utility assistance, and other SHIM programs through phone calls, emails, and in-person appointments, including energy assistance applications
• Coordinate intake for referrals from other partners
• Provide advocacy and referral for services within and outside of SHIM 
• Coordinate services and referrals with partner agencies, county human service providers, schools, healthcare providers, and government entities 
• Work collaboratively with Basic Needs Department to provide basic needs and emergency assistance (food, clothing, utility assistance), to individuals/families in need 
• Document all contacts and services and maintain appropriate case notes in client database systems within a specified timeframe 
• Maintain spreadsheets and track documentation for special funding/grants 
• Utilize translation and interpretation services as needed
• Participate in supervision sessions with the Service Coordination Director, staff meetings and professional development training, and conferences 
• Conduct public/community meetings with providers and clients to explain services and enroll in programing or drop off needed items (gift cards, food pantry, pamphlets etc.) 
• Performs other responsibilities as requested by the Service Coordination Director

Minimum Qualifications: 

• Sensitivity to work with a multi-cultural community 
• Knowledge of social service systems in Allegheny County 
• Ability to establish and maintain effective working relationships with public and private agencies, colleagues, and participants 
• Strong interpersonal, organizational, written, and verbal communication skills 
• Must possess initiative, productivity, creativity, and problem-solving skills 
• Ability and willingness to work evening and occasional weekend hours 
• Ability to work as a team member with energy, flexibility, and the ability to multi-task
• Knowledge of Microsoft Office, basic computer software and the internet

Education and Experience:

• Bachelor’s degree or 4 years of related full-time experience (8 years if part-time experience). An equivalent combination of education and experience may be considered (preferred degrees are social work, education, human development, criminal justice).

Supervisory Responsibility:

• None

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.  
• Must be able to access and navigate each department at the organization’s facilities.
• Hybrid work schedule arrangements permitted.
• Reliable independent transportation

Requirements:

• Federal Bureau of Investigation (FBI) Fingerprint Clearance or Pennsylvania ACT153 Waiver 
• Pennsylvania Criminal Clearance 
• Pennsylvania Child Abuse Clearance 
• Mandated Reporter Training 
• NSOR – National Sex Offender Registry  
• Valid Pennsylvania Driver’s License 

SHIM is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities.

If you need assistance or accommodations during the application or employment process, please contact [email protected]