Intake Coordinator

Description

JOB SUMMARY:

This position is responsible for completing intake requirements for incoming Rimrock Outpatient, Inpatient and Residential SUD clients. Serve as primary point of contact for patients, family members and community members inquiring about services offered by Rimrock. Assure adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2, and Rimrock’s policies and procedures. Positively represents the organization and promotes Rimrock’s mission to the community.

ESSENTIAL FUNCTIONS:

1. Coordinates incoming referrals. Answer incoming phone calls, meet with walk-ins, developing relationships with community members.
2. Coordinate and communicate internally and externally to ensure clients and stakeholders are connected to appropriate services.
3. Works with business office to financially clear client for services.
4. Completes and updates all necessary paperwork, such as: demographics, program orientation, consents, needed for client to enroll in services. Maintains updated client file, scans documents into EHR as needed.
5. Maintains program-specific records including treatment/recovery plans, assessments, transition/discharge plans, and progress notes according to Rimrock policies, CARF, and state standards. Completes and updates documentation within designated amount of time, per program guidelines.
6. Sends referrals and competes warm hand off to wrap around services within Rimrock.
7. Completes collaterals and meets and provides information about family week to client families.
8. Effectively communicate written and verbally to treatment team members, clients, and outside agencies.
9. Working knowledge of program specific practices; participates in continuing education and ongoing training. Attend all scheduled staff meetings and in-services, completing 10-hours of continuing education per year.
10. Conducts educational groups and lectures as assigned.
11. Transports clients to and from appointments and activities, as needed.
12. Completes all other duties as assigned.

CORE VALUES:

"As a Rimrock team, we value integrity, quality, service, communication, and trust."

Quality - We know that quality is something that is seen and felt. We intentionally focus on providing a sustainable gold standard experience for everyone.

Service - We respond with a high degree of excellence, compassion and urgency. We think of out-of-the-box solutions that are person centered and dignity preserving.

Communication - We communicate clearly, consistently, and respectfully in a way that builds trust, safety, and efficiency.

Trust - Trust is core to any relationship. We seek to build trust in every interaction - one conversation, one action at a time.

Integrity - We do what we say we are going to do and follow through. We do the right thing even when it is the hard thing. We are impeccable with our word and exceptional stewards of our resources.

EDUCATION/TRAINING: Bachelor’s Degree in Human Service or Social Work field required, a combination of equivalent experience will be considered in leu of education requirements. Minimum of one year of experience working in the Mental Health or SUD field preferred.

SKILLS: Ability to plan, organize work and identify needed resources for clients and linking clients to resources, record keeping, speaking, writing, marketing and public relations skills and computer and word processing ability and counseling skills for this population.

PHYSICAL DEMANDS: Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus.

WORK ENVIRONMENT/JOB LOCATIONS: Involves everyday risks or discomforts, requiring normal safety precautions in an office setting, patient care areas, sub-acute medical care area and personal or company patient transport vehicle. Some outdoor exposure when supervising patients outdoors and in recreation programming. May involve working with the client in the community or in their homes.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.